Connect 2 Chat to AI agents

Connect 2 Chat to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Triggers

whatsapp_order_received

WhatsApp Order Received

Triggers when a new WhatsApp order is received from a customer.

whatsapp_message

WhatsApp Message

Triggers when a WhatsApp message is received, sent, edited, or reacted to. Also fires on audio transcription events.

whatsapp_group_event

WhatsApp Group Event

Triggers on WhatsApp group activity: messages received, reactions, and membership changes (joins, leaves, removals).

whatsapp_new_conversation

WhatsApp New Conversation

Triggers when a new WhatsApp conversation is started. A conversation is considered new based on a configurable inactivity period.

whatsapp_number_status

WhatsApp Number Status

Triggers when a connected WhatsApp number changes status (e.g., ready, disconnected, loading, initializing, qr-received).

phone_call_event

Phone Call Event

Triggers on phone call lifecycle events: status updates, incoming call completions, and outbound call completions.

whatsapp_message_receipt

WhatsApp Message Receipt

Triggers when a sent WhatsApp message status changes: sent (in transit), received (delivered), or read by the recipient.

whatsapp_call

WhatsApp Call

Triggers when a WhatsApp call is received or made from a connected number.

More integrations teams use with 2 Chat

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Discord

Send, edit, and delete messages in channels. Manage servers (guilds), channels, roles, members, invites, webhooks, threads, scheduled events, auto moderation rules, audit logs, application commands, and custom guild emojis. Add or remove users, assign roles, kick or ban members, and receive supported message, guild, channel, member, and inbound webhook triggers.

Confluence

Create, read, update, and delete pages, blog posts, comments, and attachments in Confluence spaces. Manage spaces, permissions, labels, and content restrictions. Search content using Confluence Query Language (CQL). Upload and download file attachments with versioning. Manage users, groups, and group memberships. Create and manage whiteboards, databases, folders, and templates. View and update inline tasks. Access audit logs. Listen for webhooks on page, blog, comment, attachment, space, label, and user events.

Gmail

Send, read, and search email messages with support for recipients, attachments, and HTML content. Create, update, and send drafts. Manage conversation threads and organize messages with labels. Search mailboxes using Gmail query syntax (from, to, subject, date, attachment filters). Configure mail settings including forwarding rules, filters, vacation responders, signatures, aliases, and delegates. Import and insert messages for migration. Sync mailbox changes incrementally via history API. Subscribe to mailbox change notifications via push notifications.

Technical notes for 2 Chat

Send and receive WhatsApp messages (text, images, audio, video, PDFs) to individuals and groups. Manage WhatsApp contacts, groups, catalogs, and connected numbers. Verify WhatsApp phone numbers, set profile status and pictures, and generate QR codes for white-label WhatsApp connections. Manage virtual phone numbers and voice calls across 90+ countries. Subscribe to webhooks for real-time events including message delivery receipts, group membership changes, call status updates, and order notifications.

Connect 2 Chat to production AI agents

See how Metorial gives 2 Chat access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting 2 Chat to AI agents with Metorial.

  1. Can Metorial connect 2 Chat to AI agents?
    Yes. Metorial connects AI agents to 2 Chat through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.