Privacy Policy for Metorial

Effective Date: February 1, 2025
Last Updated: February 1, 2025

1. Introduction

This Privacy Policy explains how Metorial, operated by Tobias Herber ("Metorial," "we," "our," or "us"), collects, uses, shares, and protects personal information in connection with our AI-powered workflow platform and related services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

2. Data Controller Information

The data controller responsible for your personal information is:

Tobias Herber Kristein 3 4470 Enns Austria Email: [email protected]

3. Scope

This Privacy Policy applies to:

  • Users of our Services
  • Visitors to our website
  • Individuals who communicate with us
  • Business contacts and partners

This Privacy Policy does not apply to:

  • Personal information processed by our customers using our Services as a sub-processor
  • Third-party websites or services linked to from our Services
  • Personal information processed under separate agreements with business customers

4. Information We Collect

4.1 Information You Provide

  • Account information (name, email address, password)
  • Billing information
  • Communication data
  • Support requests
  • Usage preferences
  • Integration configurations

4.2 Information Collected Automatically

  • Log data and device information
  • IP addresses
  • Browser type and settings
  • Usage data and analytics
  • Performance metrics
  • API calls and responses

4.3 Information from Third Parties

  • Integration providers
  • Payment processors
  • Authentication services
  • Business partners

5. Legal Basis for Processing

We process personal information based on:

  • Performance of our contract with you
  • Our legitimate business interests
  • Your consent
  • Legal obligations
  • Protection of vital interests

6. How We Use Your Information

We use collected information to:

  • Provide and maintain our Services
  • Process payments
  • Communicate with users
  • Improve our Services
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Debug and fix issues
  • Analyze usage patterns
  • Protect our legal rights

7. Data Sharing and Disclosure

We may share information with:

  • Service providers and subprocessors
  • Payment processors
  • Legal authorities when required
  • Business partners (with your consent)
  • Professional advisors
  • In connection with business transactions

We do not sell personal information to third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

  • Encryption in transit and at rest
  • Access controls
  • Regular security assessments
  • Incident response procedures

However, no security measures are perfect. We cannot guarantee absolute security of your information.

9. International Data Transfers

We process and store data in the European Union. Any transfers outside the EU will comply with applicable data protection laws and appropriate safeguards.

10. Data Retention

We retain personal information for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Protect our legal interests

11. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge complaints with supervisory authorities

To exercise these rights, contact us at [email protected].

12. Changes to This Policy

We may update this Privacy Policy periodically. You are advised to and responsible for reviewing this Privacy Policy for any changes. Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Cookies and Tracking

We use essential cookies for Service functionality. We do not use tracking cookies or advertising technologies.

14. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from children under 18.

15. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Tobias Herber Kristein 3 4470 Enns Austria Email: [email protected]

16. Supervisory Authority

You have the right to lodge complaints with the Austrian Data Protection Authority: Datenschutzbehörde Barichgasse 40-42 1030 Vienna Austria Website: https://www.dsb.gv.at

17. Disclaimer of Liability

To the maximum extent permitted by law, we disclaim all liability for unauthorized access, use, or disclosure of your information. Your use of our Services is at your own risk.