Connect Incidentio to AI agents

Connect Incidentio to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

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Supported Tools

Tools18Triggers4

edit_incident

Edit Incident

Update an existing incident's properties such as name, summary, severity, status, custom fields, role assignments, and timestamps. Optionally notify the incident channel about the changes.

list_users

List Users

List users in your incident.io organization with pagination. Returns user names, emails, and roles.

list_workflows

List Workflows

List all configured automation workflows. Returns workflow names, triggers, and enabled status. Useful for understanding what automated actions are configured in your incident.io account.

list_incident_roles_and_types

List Incident Roles & Types

Retrieve all configured incident roles and incident types. Useful for looking up valid IDs when creating or editing incidents, and understanding how incidents are categorized.

list_incidents

List Incidents

List and filter incidents in your incident.io account. Supports filtering by status, severity, status category, incident type, mode, and creation date. Returns paginated results sorted by creation time.

manage_catalog_entry

Manage Catalog Entry

Create, update, or delete a catalog entry. Use **create** to add a new entry to a catalog type, **update** to modify an existing entry's name, external ID, aliases, or attributes, and **delete** to archive an entry.

create_schedule_override

Create Schedule Override

Create an override on an on-call schedule. Overrides temporarily replace the scheduled on-call person for a specific rotation and layer during a given time window.

list_catalog_entries

List Catalog Entries

List entries for a given catalog type. Catalog entries represent items like services, teams, or environments in your service catalog. Returns names, external IDs, aliases, and attribute values.

get_schedule_entries

Get Schedule Entries

Retrieve on-call schedule entries for a given time window. Shows who is on-call during each period, useful for understanding coverage and identifying who is responsible at a given time.

list_severities_and_statuses

List Severities & Statuses

Retrieve all configured incident severities and statuses. Useful for looking up valid IDs before creating or editing incidents.

create_incident

Create Incident

Declare a new incident in incident.io. Supports setting visibility, severity, status, type, mode, custom fields, role assignments, and timestamps.

list_schedules

List Schedules

List all on-call schedules configured in your incident.io account. Returns schedule names, timezones, rotation configurations, and team associations.

list_follow_ups

List Follow-Ups

List post-incident follow-up items (actions). Can filter by incident to show follow-ups for a specific incident, or list all follow-ups across the organization.

send_alert_event

Send Alert Event

Ingest an alert event into incident.io via an HTTP alert source. Use this to trigger or resolve alerts from external monitoring tools. Supports deduplication keys and custom metadata.

list_alerts

List Alerts

List all alerts in your incident.io account with pagination support. Returns alert details including title, status, and source information.

get_incident

Get Incident

Retrieve full details of a single incident by its ID or numeric reference (e.g. "123" for INC-123). Returns complete incident data including severity, status, custom fields, role assignments, timestamps, and duration metrics.

manage_status_page_incident

Manage Status Page Incident

Create or update a status page incident. Use **create** to publish a new incident to a status page, or **update** to change an existing status page incident's status, message, or affected components. You can also post an update message to an existing incident.

list_catalog_types

List Catalog Types

List all catalog types in your incident.io service catalog. Catalog types define schemas for entries like services, teams, and environments. Useful for discovering available catalog type IDs before querying entries.

More integrations teams use with Incidentio

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Linear

Create, read, update, and delete issues across teams with support for priorities, labels, assignees, due dates, and workflow states. Manage projects that group related issues, and organize work into time-boxed cycles (sprints). Create and manage documents, comments, and file attachments. Search issues using vector similarity or rich filters. Configure teams, workflow states, and labels. Track customers and link them to issues. Subscribe to real-time webhooks for changes to issues, projects, cycles, comments, documents, and more.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Incidentio

Create, manage, and track incidents throughout their lifecycle. Declare incidents with severity, status, custom fields, and assigned roles. Ingest and route alerts from external monitoring tools, configure escalation paths, and manage on-call schedules with rotations and overrides. Maintain a service catalog of types and entries. Define custom severities, statuses, incident roles, and timestamp milestones. Track post-incident follow-ups and actions. Manage public-facing status pages with incidents, maintenance windows, and component hierarchies. Create automated workflows triggered by incident events. Receive webhook notifications for incident, alert, and follow-up events.

Connect Incidentio to production AI agents

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Frequently asked questions

Common questions about connecting Incidentio to AI agents with Metorial.

  1. Can Metorial connect Incidentio to AI agents?
    Yes. Metorial connects AI agents to Incidentio through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.