Incidentio MCP server

Connect Incidentio to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Incidentio MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the edit incident tool in Incidentio
  • Use the list users tool in Incidentio
  • Use the list workflows tool in Incidentio
  • Use the list incident roles & types tool in Incidentio
  • Use the list incidents tool in Incidentio
  • Use the manage catalog entry tool in Incidentio

Supported Tools

edit_incident

Edit Incident

Update an existing incident's properties such as name, summary, severity, status, custom fields, role assignments, and timestamps. Optionally notify the incident channel about the changes.

list_users

List Users

List users in your incident.io organization with pagination. Returns user names, emails, and roles.

list_workflows

List Workflows

List all configured automation workflows. Returns workflow names, triggers, and enabled status. Useful for understanding what automated actions are configured in your incident.io account.

list_incident_roles_and_types

List Incident Roles & Types

Retrieve all configured incident roles and incident types. Useful for looking up valid IDs when creating or editing incidents, and understanding how incidents are categorized.

list_incidents

List Incidents

List and filter incidents in your incident.io account. Supports filtering by status, severity, status category, incident type, mode, and creation date. Returns paginated results sorted by creation time.

manage_catalog_entry

Manage Catalog Entry

Create, update, or delete a catalog entry. Use **create** to add a new entry to a catalog type, **update** to modify an existing entry's name, external ID, aliases, or attributes, and **delete** to archive an entry.

create_schedule_override

Create Schedule Override

Create an override on an on-call schedule. Overrides temporarily replace the scheduled on-call person for a specific rotation and layer during a given time window.

list_catalog_entries

List Catalog Entries

List entries for a given catalog type. Catalog entries represent items like services, teams, or environments in your service catalog. Returns names, external IDs, aliases, and attribute values.

get_schedule_entries

Get Schedule Entries

Retrieve on-call schedule entries for a given time window. Shows who is on-call during each period, useful for understanding coverage and identifying who is responsible at a given time.

list_severities_and_statuses

List Severities & Statuses

Retrieve all configured incident severities and statuses. Useful for looking up valid IDs before creating or editing incidents.

create_incident

Create Incident

Declare a new incident in incident.io. Supports setting visibility, severity, status, type, mode, custom fields, role assignments, and timestamps.

list_schedules

List Schedules

List all on-call schedules configured in your incident.io account. Returns schedule names, timezones, rotation configurations, and team associations.

list_follow_ups

List Follow-Ups

List post-incident follow-up items (actions). Can filter by incident to show follow-ups for a specific incident, or list all follow-ups across the organization.

send_alert_event

Send Alert Event

Ingest an alert event into incident.io via an HTTP alert source. Use this to trigger or resolve alerts from external monitoring tools. Supports deduplication keys and custom metadata.

list_alerts

List Alerts

List all alerts in your incident.io account with pagination support. Returns alert details including title, status, and source information.

get_incident

Get Incident

Retrieve full details of a single incident by its ID or numeric reference (e.g. "123" for INC-123). Returns complete incident data including severity, status, custom fields, role assignments, timestamps, and duration metrics.

manage_status_page_incident

Manage Status Page Incident

Create or update a status page incident. Use **create** to publish a new incident to a status page, or **update** to change an existing status page incident's status, message, or affected components. You can also post an update message to an existing incident.

list_catalog_types

List Catalog Types

List all catalog types in your incident.io service catalog. Catalog types define schemas for entries like services, teams, and environments. Useful for discovering available catalog type IDs before querying entries.

get_schedule

Get Schedule

Retrieve an on-call schedule, including rotation and layer configuration needed to create an override.

delete_schedule_override

Delete Schedule Override

Remove an on-call override and restore the underlying scheduled coverage. This can change who is paged.

list_status_pages

List Status Pages

Discover status page IDs, names and public URLs before publishing an incident.

get_identity

Get Identity

Verify the authenticated API key name, permissions and organization dashboard.

get_catalog_entry

Get Catalog Entry

Read a catalog entry, its type, aliases, attributes and archive state.

get_status_page_incident

Get Status Page Incident

Read a published status page incident, its current status, updates and component impacts.

list_alert_sources

List Alert Sources

Discover configured alert sources and HTTP configuration IDs. Secrets are excluded; sending events requires the source secret in authentication.

Connect Incidentio to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Incidentio in Metorial. In your Metorial portal, enable the Incidentio MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Incidentio tools.

Run Incidentio through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Incidentio and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Incidentio tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Incidentio

Notion

Create, read, update, and archive pages and databases in a Notion workspace. Manage blocks (paragraphs, lists, headings, embeds, etc.) within pages. Query databases with filters and sorts across rich property types including text, numbers, dates, selects, relations, and formulas. Search across pages and databases by title. Add and read comments on pages and blocks. Upload files to pages. Manage workspace users and retrieve user profiles.

Google Sheets

Create, read, and update spreadsheets and their cell data. Read and write values to individual cells, ranges, or multiple ranges using A1 notation or named ranges. Apply cell formatting including text styles, backgrounds, borders, number formats, and conditional formatting. Manage sheets (tabs) within a spreadsheet—add, delete, copy, rename, and reorder them. Create and manage embedded charts, pivot tables, filter views, data validation rules, protected ranges, named ranges, and merged cells. Perform batch operations to apply multiple updates atomically.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Slack

Slack: connect with bot OAuth or user OAuth to work with messages, conversations, search, files, Canvases, Lists, profiles, reactions, reminders, and workspace productivity settings.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Resolve site users to numeric Person/Group LookupId values. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Retrieve site properties and search for sites across Microsoft 365.

Technical notes for Incidentio

Declare, read and edit incidents; ingest HTTP alert events; inspect on-call coverage and manage temporary overrides; maintain catalog entries; discover status pages and publish incident updates. Read incident configuration, users, follow-ups and automation workflows.

Frequently asked questions

Common questions about connecting Incidentio to AI agents with Metorial.

  1. How many tools does the Incidentio MCP server have?
    The Incidentio MCP server exposes 25 tools, including Edit Incident, List Users, List Workflows. Each one is governed and traced through Metorial.
  2. Incidentio exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Incidentio MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Incidentio and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Incidentio MCP server yourself or use the hosted gateway.

Connect Incidentio to production AI agents

See how Metorial gives your team governed access to Incidentio, with tracing and security controls built in.