Connect Rootly to AI agents

Connect Rootly to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

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Supported Tools

Tools21Triggers4

list_environments

List Environments

List all environments configured in Rootly (e.g., production, staging, development). Use this to find environment IDs when creating incidents or alerts.

create_incident

Create Incident

Create a new incident in Rootly. Optionally associate it with services, environments, severities, and teams. The incident title is auto-generated if not provided.

list_incidents

List Incidents

Search and list incidents in Rootly. Filter by status, severity, services, or teams. Supports pagination and sorting. Use this to find active incidents, review past incidents, or audit incident history.

list_on_call

List On-Call

List who is currently on call. Returns active on-call assignments across schedules and escalation policies. Use this to find who is responsible for responding to incidents right now.

update_incident

Update Incident

Update an existing incident in Rootly. Change status, severity, title, summary, linked services, or add mitigation/resolution messages. Use this to transition incidents through their lifecycle (e.g., triage → mitigated → resolved).

create_action_item

Create Action Item

Create a follow-up action item for an incident. Action items track tasks that need to be completed after an incident. Assign to a user, set priority, and optionally set a due date.

list_severities

List Severities

List all severity levels configured in the Rootly organization. Use this to find severity IDs when creating or updating incidents.

list_teams

List Teams

List teams in Rootly. Search by name, slug, or keyword. Use this to find team IDs for filtering incidents or assigning ownership.

get_incident

Get Incident

Retrieve detailed information about a specific incident by its ID or slug. Returns full incident details including status, severity, assigned services, timeline timestamps, and linked integrations.

list_alerts

List Alerts

Search and list alerts from monitoring and observability tools. Filter by status, source, services, or environments. Use this to review incoming alerts, find unacknowledged alerts, or audit alert history.

create_alert

Create Alert

Ingest a new alert into Rootly from an external source. Alerts can be routed to escalation policies, services, or specific users. Supports deduplication keys to prevent duplicate alerts and labels for categorization.

update_action_item

Update Action Item

Update an existing action item. Change status, reassign, update priority or due date.

list_schedules

List Schedules

List on-call schedules. Search by name or keyword to find specific schedules. Returns schedule configuration details including rotation settings and coverage information.

list_heartbeats

List Heartbeats

List heartbeat monitors configured in Rootly. Heartbeats monitor system health by expecting periodic pings. Returns heartbeat status (waiting, active, expired), interval configuration, and alert settings.

list_users

List Users

List users in the Rootly organization. Search by name or email. Use this to find user IDs for assigning incidents, action items, or notification targets.

list_workflows

List Workflows

List automated workflows configured in Rootly. Workflows are triggered by incident or alert events and perform automated tasks. Search by name to find specific workflow automations.

create_heartbeat

Create Heartbeat

Create a new heartbeat monitor. Heartbeats expect periodic pings and trigger alerts if a ping is missed. Configure the expected interval and notification target for when the heartbeat expires.

list_services

List Services

List services from the Rootly service catalog. Search by name, slug, or keyword. Use this to find service IDs for linking to incidents or alerts.

list_escalation_policies

List Escalation Policies

List escalation policies configured in Rootly. Escalation policies define how alerts escalate when responders don't acknowledge. Optionally include escalation levels and paths for full policy details.

manage_alert

Manage Alert

Acknowledge or resolve an alert. Use this to update alert status as part of incident response.

list_action_items

List Action Items

List follow-up action items across all incidents. Filter by status to find open or completed items. Action items track post-incident follow-up tasks.

More integrations teams use with Rootly

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Linear

Create, read, update, and delete issues across teams with support for priorities, labels, assignees, due dates, and workflow states. Manage projects that group related issues, and organize work into time-boxed cycles (sprints). Create and manage documents, comments, and file attachments. Search issues using vector similarity or rich filters. Configure teams, workflow states, and labels. Track customers and link them to issues. Subscribe to real-time webhooks for changes to issues, projects, cycles, comments, documents, and more.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Rootly

Manage the full incident lifecycle including creating, updating, triaging, mitigating, and resolving incidents. Ingest and route alerts from monitoring tools, configure alert sources, and attach alerts to incidents. Manage on-call schedules, rotations, override shifts, and escalation policies with multi-level routing. Create automated workflows triggered by incident or alert events. Track post-incident retrospectives and action items. Maintain a service catalog with custom properties, functionalities, and environments. Configure status pages to communicate outage information. Define playbooks with ordered tasks for standardized incident response. Manage teams, users, notification rules, and role assignments. Create dashboards with panels for incident metrics. Monitor system health via heartbeats, configure live call routing to on-call responders, and manage outbound webhooks for real-time event notifications.

Connect Rootly to production AI agents

See how Metorial gives Rootly access the governance, tracing, and security controls teams need.

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Frequently asked questions

Common questions about connecting Rootly to AI agents with Metorial.

  1. Can Metorial connect Rootly to AI agents?
    Yes. Metorial connects AI agents to Rootly through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.