Zendesk MCP server

Connect Zendesk to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Zendesk MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the delete ticket tool in Zendesk
  • Use the delete user tool in Zendesk
  • Use the list users tool in Zendesk
  • Use the get article tool in Zendesk
  • Use the update article tool in Zendesk
  • Use the get organization tool in Zendesk

Supported Tools

delete_ticket

Delete Ticket

Permanently deletes a support ticket from Zendesk. This action cannot be undone.

delete_user

Delete User

Permanently deletes a user from Zendesk. This action cannot be undone.

list_users

List Users

Lists users in Zendesk. Can filter by role (end-user, agent, admin). Use the **Search** tool for more complex user queries.

get_article

Get Article

Retrieves a single Help Center article by its ID, including the full body content, labels, and metadata. Optionally retrieves a specific locale translation.

update_article

Update Article

Updates an existing Help Center article. Can modify title, body, draft status, labels, and promotion status.

get_organization

Get Organization

Retrieves a single Zendesk organization by its ID, including domain names, tags, and settings.

create_article

Create Article

Creates a new Help Center article in a specified section. The article body supports HTML formatting.

update_organization

Update Organization

Updates an existing Zendesk organization. Can modify name, domain names, tags, and settings.

delete_organization

Delete Organization

Permanently deletes an organization from Zendesk. This action cannot be undone.

get_ticket

Get Ticket

Retrieves a single Zendesk support ticket by its ID, including all ticket details such as subject, status, priority, assignee, requester, tags, custom fields, and comments.

delete_article

Delete Article

Permanently deletes a Help Center article. This action cannot be undone.

update_user

Update User

Updates an existing Zendesk user. Can modify name, email, role, organization, phone, tags, and suspension status.

get_user

Get User

Retrieves a single Zendesk user by their ID, including profile details, role, organization, and tags.

list_tickets

List Tickets

Lists support tickets from the Zendesk account. Returns tickets sorted by ID by default. For filtered or complex queries, use the **Search** tool instead.

list_views

List Views

Lists saved ticket views in Zendesk. Views are pre-defined ticket filters that agents use to organize and manage their ticket queues. Can also retrieve tickets within a specific view.

update_ticket

Update Ticket

Updates an existing Zendesk support ticket. Can modify subject, status, priority, type, assignee, group, tags, and custom fields. Optionally adds a new comment (public or internal note).

create_user

Create User

Creates a new user in Zendesk. Can create end-users, agents, or admins. Email is required for agent/admin roles.

list_help_center_categories

List Help Center Categories

Lists Help Center categories and sections. Categories are the top-level containers, and sections organize articles within categories. Useful for understanding the knowledge base structure before creating or managing articles.

list_groups

List Groups

Lists agent groups in Zendesk. Groups organize agents and are used for ticket assignment and routing.

list_articles

List Articles

Lists knowledge base articles from the Zendesk Help Center. Supports sorting and locale filtering.

create_ticket

Create Ticket

Creates a new support ticket in Zendesk. Supports setting subject, description (as initial comment), priority, type, status, assignee, group, tags, and custom fields. The first comment becomes the ticket description.

list_organizations

List Organizations

Lists organizations in Zendesk. Organizations can group end users and are useful for managing shared tickets and reporting.

create_organization

Create Organization

Creates a new organization in Zendesk. Organizations group end users for shared ticket management and reporting.

list_macros

List Macros

Lists shared and personal Zendesk macros available to the current user. Macros define reusable ticket actions agents can apply in Zendesk.

list_ticket_fields

List Ticket Fields

Lists Zendesk system and custom ticket fields. Use this before creating or updating tickets with custom field values.

list_ticket_comments

List Ticket Comments

Lists comments on a Zendesk support ticket, including public replies, internal notes, authors, HTML/plain bodies, and attachment metadata.

Connect Zendesk to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Zendesk in Metorial. In your Metorial portal, enable the Zendesk MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Zendesk tools.

Run Zendesk through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Zendesk and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Zendesk tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Zendesk

Notion

Create, read, update, and archive pages and databases in a Notion workspace. Manage blocks (paragraphs, lists, headings, embeds, etc.) within pages. Query databases with filters and sorts across rich property types including text, numbers, dates, selects, relations, and formulas. Search across pages and databases by title. Add and read comments on pages and blocks. Upload files to pages. Manage workspace users and retrieve user profiles.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings.

Confluence

Create, read, update, and delete pages, blog posts, comments, and attachments in Confluence spaces. Manage spaces, permissions, labels, and content restrictions. Search content using Confluence Query Language (CQL). Upload and download file attachments with versioning. Manage users, groups, and group memberships. Create and manage whiteboards, databases, folders, and templates. View and update inline tasks. Access audit logs.

Linkedin

Authenticate LinkedIn members with OpenID Connect, fetch the authenticated member profile, and create self-serve LinkedIn shares with text, article links, and uploaded images. Organization and Community Management workflows should move to a separate slate because LinkedIn restricts combining those products in one app.

Technical notes for Zendesk

Manage Zendesk Support tickets, ticket comments, users, organizations, Help Center articles, ticket views, groups, ticket fields, and macros. Create, update, resolve, and delete support tickets with assignments, priorities, tags, comments, and custom fields. Search across tickets, users, groups, and organizations, and inspect Help Center categories and sections before managing articles.

Frequently asked questions

Common questions about connecting Zendesk to AI agents with Metorial.

  1. How many tools does the Zendesk MCP server have?
    The Zendesk MCP server exposes 27 tools, including Delete Ticket, Delete User, List Users. Each one is governed and traced through Metorial.
  2. Zendesk exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Zendesk MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Zendesk and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Zendesk MCP server yourself or use the hosted gateway.

Connect Zendesk to production AI agents

See how Metorial gives your team governed access to Zendesk, with tracing and security controls built in.