delete_ticket
Delete Ticket
Permanently deletes a support ticket from Zendesk. This action cannot be undone.
delete_ticket
Permanently deletes a support ticket from Zendesk. This action cannot be undone.
delete_user
Permanently deletes a user from Zendesk. This action cannot be undone.
list_users
Lists users in Zendesk. Can filter by role (end-user, agent, admin). Use the **Search** tool for more complex user queries.
get_article
Retrieves a single Help Center article by its ID, including the full body content, labels, and metadata. Optionally retrieves a specific locale translation.
update_article
Updates an existing Help Center article. Can modify title, body, draft status, labels, and promotion status.
get_organization
Retrieves a single Zendesk organization by its ID, including domain names, tags, and settings.
create_article
Creates a new Help Center article in a specified section. The article body supports HTML formatting.
update_organization
Updates an existing Zendesk organization. Can modify name, domain names, tags, and settings.
delete_organization
Permanently deletes an organization from Zendesk. This action cannot be undone.
get_ticket
Retrieves a single Zendesk support ticket by its ID, including all ticket details such as subject, status, priority, assignee, requester, tags, custom fields, and comments.
delete_article
Permanently deletes a Help Center article. This action cannot be undone.
update_user
Updates an existing Zendesk user. Can modify name, email, role, organization, phone, tags, and suspension status.
get_user
Retrieves a single Zendesk user by their ID, including profile details, role, organization, and tags.
list_tickets
Lists support tickets from the Zendesk account. Returns tickets sorted by ID by default. For filtered or complex queries, use the **Search** tool instead.
list_views
Lists saved ticket views in Zendesk. Views are pre-defined ticket filters that agents use to organize and manage their ticket queues. Can also retrieve tickets within a specific view.
update_ticket
Updates an existing Zendesk support ticket. Can modify subject, status, priority, type, assignee, group, tags, and custom fields. Optionally adds a new comment (public or internal note).
create_user
Creates a new user in Zendesk. Can create end-users, agents, or admins. Email is required for agent/admin roles.
list_help_center_categories
Lists Help Center categories and sections. Categories are the top-level containers, and sections organize articles within categories. Useful for understanding the knowledge base structure before creating or managing articles.
search
Performs a full-text search across Zendesk resources including tickets, users, organizations, and articles. Supports the Zendesk search query syntax with field filters, tags, dates, and boolean operators.
list_groups
Lists agent groups in Zendesk. Groups organize agents and are used for ticket assignment and routing.
list_articles
Lists knowledge base articles from the Zendesk Help Center. Supports sorting and locale filtering.
create_ticket
Creates a new support ticket in Zendesk. Supports setting subject, description (as initial comment), priority, type, status, assignee, group, tags, and custom fields. The first comment becomes the ticket description.
list_organizations
Lists organizations in Zendesk. Organizations can group end users and are useful for managing shared tickets and reporting.
create_organization
Creates a new organization in Zendesk. Organizations group end users for shared ticket management and reporting.
list_macros
Lists shared and personal Zendesk macros available to the current user. Macros define reusable ticket actions agents can apply in Zendesk.
list_ticket_fields
Lists Zendesk system and custom ticket fields. Use this before creating or updating tickets with custom field values.
list_ticket_comments
Lists comments on a Zendesk support ticket, including public replies, internal notes, authors, HTML/plain bodies, and attachment metadata.
Manage Zendesk Support tickets, ticket comments, users, organizations, Help Center articles, ticket views, groups, ticket fields, and macros. Create, update, resolve, and delete support tickets with assignments, priorities, tags, comments, and custom fields. Search across tickets, users, groups, and organizations, and inspect Help Center categories and sections before managing articles.
Common questions about connecting Zendesk to AI agents with Metorial.