Connect Zendesk to AI agents

Connect Zendesk to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Tools

delete_ticket

Delete Ticket

Permanently deletes a support ticket from Zendesk. This action cannot be undone.

delete_user

Delete User

Permanently deletes a user from Zendesk. This action cannot be undone.

list_users

List Users

Lists users in Zendesk. Can filter by role (end-user, agent, admin). Use the **Search** tool for more complex user queries.

get_article

Get Article

Retrieves a single Help Center article by its ID, including the full body content, labels, and metadata. Optionally retrieves a specific locale translation.

update_article

Update Article

Updates an existing Help Center article. Can modify title, body, draft status, labels, and promotion status.

get_organization

Get Organization

Retrieves a single Zendesk organization by its ID, including domain names, tags, and settings.

create_article

Create Article

Creates a new Help Center article in a specified section. The article body supports HTML formatting.

update_organization

Update Organization

Updates an existing Zendesk organization. Can modify name, domain names, tags, and settings.

delete_organization

Delete Organization

Permanently deletes an organization from Zendesk. This action cannot be undone.

get_ticket

Get Ticket

Retrieves a single Zendesk support ticket by its ID, including all ticket details such as subject, status, priority, assignee, requester, tags, custom fields, and comments.

delete_article

Delete Article

Permanently deletes a Help Center article. This action cannot be undone.

update_user

Update User

Updates an existing Zendesk user. Can modify name, email, role, organization, phone, tags, and suspension status.

get_user

Get User

Retrieves a single Zendesk user by their ID, including profile details, role, organization, and tags.

list_tickets

List Tickets

Lists support tickets from the Zendesk account. Returns tickets sorted by ID by default. For filtered or complex queries, use the **Search** tool instead.

list_views

List Views

Lists saved ticket views in Zendesk. Views are pre-defined ticket filters that agents use to organize and manage their ticket queues. Can also retrieve tickets within a specific view.

update_ticket

Update Ticket

Updates an existing Zendesk support ticket. Can modify subject, status, priority, type, assignee, group, tags, and custom fields. Optionally adds a new comment (public or internal note).

create_user

Create User

Creates a new user in Zendesk. Can create end-users, agents, or admins. Email is required for agent/admin roles.

list_help_center_categories

List Help Center Categories

Lists Help Center categories and sections. Categories are the top-level containers, and sections organize articles within categories. Useful for understanding the knowledge base structure before creating or managing articles.

search

Search

Performs a full-text search across Zendesk resources including tickets, users, organizations, and articles. Supports the Zendesk search query syntax with field filters, tags, dates, and boolean operators.

list_groups

List Groups

Lists agent groups in Zendesk. Groups organize agents and are used for ticket assignment and routing.

list_articles

List Articles

Lists knowledge base articles from the Zendesk Help Center. Supports sorting and locale filtering.

create_ticket

Create Ticket

Creates a new support ticket in Zendesk. Supports setting subject, description (as initial comment), priority, type, status, assignee, group, tags, and custom fields. The first comment becomes the ticket description.

list_organizations

List Organizations

Lists organizations in Zendesk. Organizations can group end users and are useful for managing shared tickets and reporting.

create_organization

Create Organization

Creates a new organization in Zendesk. Organizations group end users for shared ticket management and reporting.

list_macros

List Macros

Lists shared and personal Zendesk macros available to the current user. Macros define reusable ticket actions agents can apply in Zendesk.

list_ticket_fields

List Ticket Fields

Lists Zendesk system and custom ticket fields. Use this before creating or updating tickets with custom field values.

list_ticket_comments

List Ticket Comments

Lists comments on a Zendesk support ticket, including public replies, internal notes, authors, HTML/plain bodies, and attachment metadata.

More integrations teams use with Zendesk

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Confluence

Create, read, update, and delete pages, blog posts, comments, and attachments in Confluence spaces. Manage spaces, permissions, labels, and content restrictions. Search content using Confluence Query Language (CQL). Upload and download file attachments with versioning. Manage users, groups, and group memberships. Create and manage whiteboards, databases, folders, and templates. View and update inline tasks. Access audit logs. Listen for webhooks on page, blog, comment, attachment, space, label, and user events.

Notion

Create, read, update, and archive pages and databases in a Notion workspace. Manage blocks (paragraphs, lists, headings, embeds, etc.) within pages. Query databases with filters and sorts across rich property types including text, numbers, dates, selects, relations, and formulas. Search across pages and databases by title. Add and read comments on pages and blocks. Upload files to pages. Manage workspace users and retrieve user profiles. Receive real-time webhook notifications for page changes, new pages, comments, and database schema updates.

Attio

Manage a customizable CRM workspace including records, lists, notes, tasks, and comments. Create, read, update, delete, and search records across standard and custom objects (people, companies, deals). Upsert records using unique attributes to avoid duplicates. Organize records into lists (e.g., sales pipelines) and manage list entries. Create and manage notes attached to records, assign and complete tasks, and handle threaded comments. Configure the data model by defining custom objects and attributes. Access workspace member information, meeting data, and call recording transcripts. Subscribe to real-time webhook events for records, lists, notes, tasks, comments, and more.

Technical notes for Zendesk

Manage Zendesk Support tickets, ticket comments, users, organizations, Help Center articles, ticket views, groups, ticket fields, and macros. Create, update, resolve, and delete support tickets with assignments, priorities, tags, comments, and custom fields. Search across tickets, users, groups, and organizations, and inspect Help Center categories and sections before managing articles.

Connect Zendesk to production AI agents

See how Metorial gives Zendesk access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Zendesk to AI agents with Metorial.

  1. Can Metorial connect Zendesk to AI agents?
    Yes. Metorial connects AI agents to Zendesk through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.