Jira Service Management MCP server

Connect Jira Service Management to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Jira Service Management MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the create customer request tool in Jira Service Management
  • Use the manage organization tool in Jira Service Management
  • Use the search users tool in Jira Service Management
  • Use the list service desks tool in Jira Service Management
  • Use the add comment tool in Jira Service Management
  • Use the list queues & issues tool in Jira Service Management

Supported Tools

create_customer_request

Create Customer Request

Create a new customer request (service desk ticket) in a JSM service desk. Requires a service desk ID and request type ID. The request can optionally be raised on behalf of a customer.

manage_organization

Manage Organization

Create, list, get, or delete organizations. Also manage organization members by adding or removing users. Organizations group customers for service desk access management.

search_users

Search Users

Search for Jira users by name or email. Returns matching user accounts with their account IDs, display names, and email addresses. Useful for finding user account IDs needed by other tools.

list_service_desks

List Service Desks

List all service desks available in the Jira Service Management instance. Returns service desk IDs, names, project keys, and descriptions.

add_comment

Add Comment

Add a comment to a Jira issue or service desk request. Supports both public (customer-visible) and internal (agent-only) comments for service desk requests.

list_queues

List Queues & Issues

List service desk queues and optionally retrieve the issues within a specific queue. Queues are pre-configured filters agents use to manage incoming work.

get_issue

Get Issue

Retrieve detailed information about a specific Jira issue by its key or ID. Returns issue details including summary, description, status, and assignee. Optionally includes available workflow transitions. Use Get SLA Information for service desk SLA metrics.

create_issue

Create Issue

Create a new Jira issue in a specified project. Supports setting summary, description, issue type, priority, assignee, labels, components, and custom fields.

update_issue

Update Issue

Update an existing Jira issue's fields. Supports changing summary, description, priority, labels, components, assignee, and custom fields. Can also transition the issue to a new status or assign/unassign it.

manage_approval

Manage Approval

View or action approvals on a customer request. Can list pending approvals for a request, or approve/decline a specific approval.

get_sla_information

Get SLA Information

Retrieve SLA (Service Level Agreement) information for a customer request. Shows active and completed SLA cycles including time to first response, time to resolution, and custom SLA metrics.

delete_issue

Delete Issue

Permanently delete a Jira issue. Optionally deletes subtasks as well. This action cannot be undone.

manage_customer

Manage Customer

Create customer accounts, list customers for a service desk, or add/remove customers from a service desk. Customers are the end-users who submit requests through the service desk portal.

list_request_types

List Request Types

List request types available for a service desk, including their field definitions. Useful for discovering which request types are available and what fields they require before creating a customer request.

list_projects

List Projects

List Jira projects accessible to the authenticated user. Returns project keys, names, types, and lead information.

search_knowledge_base

Search Knowledge Base

Search knowledge base articles linked to a service desk. Articles are sourced from linked Confluence spaces. Useful for finding existing documentation or solutions before creating new requests.

search_issues

Search Issues

Search for Jira issues using JQL (Jira Query Language). Supports filtering by project, status, assignee, priority, labels, and any other issue fields. Use JQL syntax like `project = "KEY" AND status = "Open"` or `assignee = currentUser() ORDER BY updated DESC`.

get_current_user

Get Current User

Get the authenticated Jira user, including the account ID used for assignments and customer membership.

get_customer_request

Get Customer Request

Read a customer request with its current status, request fields, reporter, and customer portal link. Customers can read requests they own or participate in.

list_customer_requests

List Customer Requests

List customer requests visible to the authenticated user, ordered by latest activity. Filter by text, ownership, status, or service desk.

Connect Jira Service Management to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Jira Service Management in Metorial. In your Metorial portal, enable the Jira Service Management MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Jira Service Management tools.

Run Jira Service Management through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Jira Service Management and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Jira Service Management tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Jira Service Management

Notion

Create, read, update, and archive pages and databases in a Notion workspace. Manage blocks (paragraphs, lists, headings, embeds, etc.) within pages. Query databases with filters and sorts across rich property types including text, numbers, dates, selects, relations, and formulas. Search across pages and databases by title. Add and read comments on pages and blocks. Upload files to pages. Manage workspace users and retrieve user profiles.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings.

Technical notes for Jira Service Management

Create, read, and search Jira Service Management customer requests and Jira issues. Manage comments, approvals, SLA information, request types, queues, customers, and organizations. Search linked knowledge base articles and discover Jira projects and users.

Frequently asked questions

Common questions about connecting Jira Service Management to AI agents with Metorial.

  1. How many tools does the Jira Service Management MCP server have?
    The Jira Service Management MCP server exposes 20 tools, including Create Customer Request, Manage Organization, Search Users. Each one is governed and traced through Metorial.
  2. Jira Service Management exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Jira Service Management MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Jira Service Management and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Jira Service Management MCP server yourself or use the hosted gateway.

Connect Jira Service Management to production AI agents

See how Metorial gives your team governed access to Jira Service Management, with tracing and security controls built in.