Connect Gorgias to AI agents

Connect Gorgias to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Tools

create_ticket

Create Ticket

Create a new support ticket with an initial message. Supports API, email, chat, phone, and SMS channels. A ticket always requires at least one message.

update_ticket

Update Ticket

Update an existing support ticket. Can change status, priority, assignee, tags, subject, custom fields, and more. Only provide the fields you want to change.

list_satisfaction_surveys

List Satisfaction Surveys

Retrieve a paginated list of customer satisfaction surveys (CSAT). Surveys capture customer feedback after support interactions.

create_message

Create Message

Add a new message to an existing ticket. Can create customer replies, agent responses, or internal notes. Supports HTML and plain text content.

manage_ticket_tags

Manage Ticket Tags

Add, remove, or replace tags on a ticket. Use "add" to append tags, "remove" to remove specific tags, or "set" to replace all tags on the ticket.

create_customer

Create Customer

Create a new customer record in Gorgias with contact channels, name, and metadata.

get_user

Get User

Retrieve details of a specific helpdesk agent user. Use user ID 0 to get the currently authenticated user.

get_account

Get Account

Retrieve account-level information and settings for the Gorgias helpdesk, including domain, plan, and business configuration.

delete_macro

Delete Macro

Permanently delete a macro template.

update_tag

Update Tag

Update an existing tag's name or color.

delete_rule

Delete Rule

Permanently delete an automation rule.

list_rules

List Rules

Retrieve a paginated list of automation rules. Rules trigger actions based on ticket events and conditions.

list_tickets

List Tickets

Retrieve a paginated list of support tickets. Can filter by status, assignee, or customer. Use cursor-based pagination to iterate through results.

search

Search

Search across tickets, customers, and other resources using a unified search interface. Returns matching results with pagination support.

create_macro

Create Macro

Create a new macro template with a name and a set of actions that will be executed when the macro is applied.

update_customer

Update Customer

Update an existing customer's profile, contact channels, or metadata. Only provide the fields you want to change.

delete_tag

Delete Tag

Permanently delete a tag. Tickets currently using this tag will have it removed.

create_tag

Create Tag

Create a new tag for categorizing tickets. Optionally specify a color for visual identification.

list_tags

List Tags

Retrieve all tags available in the helpdesk. Tags are used to categorize and organize tickets.

list_macros

List Macros

Retrieve a paginated list of macro templates. Macros are reusable response templates with configurable actions.

create_rule

Create Rule

Create a new automation rule with events, conditions, and actions. Rules automate ticket handling based on configurable triggers.

get_customer

Get Customer

Retrieve full details of a customer, including their contact channels, metadata, and associated data.

update_rule

Update Rule

Update an existing automation rule. Can change name, conditions, actions, priority, or enable/disable the rule.

list_users

List Users

Retrieve a paginated list of helpdesk agent users. Includes agent names, emails, roles, and team assignments.

list_messages

List Messages

Retrieve all messages for a given ticket, ordered by sending date. Includes customer replies, agent responses, and internal notes.

delete_ticket

Delete Ticket

Permanently delete a support ticket and all its messages. This action cannot be undone.

list_customers

List Customers

Retrieve a paginated list of customers. Can filter by email address.

get_ticket

Get Ticket

Retrieve full details of a single support ticket, including messages, customer info, tags, assignee, and satisfaction survey data.

update_macro

Update Macro

Update an existing macro's name or actions.

merge_customers

Merge Customers

Merge multiple customer records into one. The main customer retains its data, and secondary customers' data is merged into it. Secondary customer records are deleted after merging.

More integrations teams use with Gorgias

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Attio

Manage a customizable CRM workspace including records, lists, notes, tasks, and comments. Create, read, update, delete, and search records across standard and custom objects (people, companies, deals). Upsert records using unique attributes to avoid duplicates. Organize records into lists (e.g., sales pipelines) and manage list entries. Create and manage notes attached to records, assign and complete tasks, and handle threaded comments. Configure the data model by defining custom objects and attributes. Access workspace member information, meeting data, and call recording transcripts. Subscribe to real-time webhook events for records, lists, notes, tasks, comments, and more.

Dataforseo

Retrieve practical DataForSEO API v3 data for SEO, SEM, ecommerce, business listings, Google Play apps, content analysis, and AI optimization. Supports Google/Bing/Yahoo/YouTube organic SERP live search, Google Ads keyword metrics, DataForSEO Labs keyword and domain intelligence, backlinks, OnPage audits and results, domain analytics, Google Shopping and Amazon Merchant tasks, Business Listings and Google Reviews, Google Play App Data tasks, and AI keyword, LLM mentions, and live LLM response benchmarking.

Item

Manage people, companies, and custom objects in item. Query shared views, inspect schema, batch upsert records, list users, and trigger webhook-based skills.

Technical notes for Gorgias

Manage customer support tickets across multiple channels (email, chat, phone, SMS, social media). Create, update, search, and close tickets. Add messages, internal notes, and file attachments to tickets. Manage customer records, merge customers, and enrich profiles with custom fields. Create and apply tags to organize tickets. Build and manage macros for reusable response templates. Configure automation rules triggered by ticket events and conditions. Send customer satisfaction surveys. Manage helpdesk users, teams, roles, and permissions. Create custom ticket views with filters. Retrieve support performance statistics and download reports. Handle voice calls and call recordings. Run bulk operations like mass ticket closures and data exports. Configure HTTP integrations and webhooks for real-time event notifications when tickets are created, updated, or receive new messages.

Connect Gorgias to production AI agents

See how Metorial gives Gorgias access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Gorgias to AI agents with Metorial.

  1. Can Metorial connect Gorgias to AI agents?
    Yes. Metorial connects AI agents to Gorgias through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.