Connect Pagerduty to AI agents

Connect Pagerduty to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

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Supported Tools

Tools17Triggers2

list_teams

List Teams

List PagerDuty teams with optional search filtering. Teams are collections of users and escalation policies representing groups within an organization.

list_on_calls

List On-Calls

Query who is currently on-call across schedules, escalation policies, or for specific users. Can be filtered by time range and escalation level. Useful for determining responder availability.

list_escalation_policies

List Escalation Policies

List PagerDuty escalation policies with optional filtering by name, user, or team. Returns policy details including escalation rules and targets.

list_schedules

List Schedules

List PagerDuty on-call schedules with optional search filtering. Returns schedule details including time zone, users, and associated escalation policies.

manage_service

Manage Service

Create, update, or delete a PagerDuty service. When creating, an escalation policy is required. Supports configuring auto-resolve timeout, acknowledgement timeout, alert creation settings, and urgency rules.

get_incident

Get Incident

Get detailed information about a specific PagerDuty incident, including its notes, assignments, alerts, and timeline. Optionally fetch the incident's notes.

list_services

List Services

List PagerDuty services with optional filtering by team or search query. Returns service details including status, escalation policy, and integrations.

list_incidents

List Incidents

List and search PagerDuty incidents with filtering by status, service, team, user, urgency, and time range. Returns incident details including assignments, priority, and alert counts.

update_incident

Update Incident

Update a PagerDuty incident — acknowledge, resolve, reassign, change urgency, escalation policy, priority, or add a note. Also supports snoozing and merging incidents.

send_event

Send Event

Send an alert event or change event to PagerDuty via the Events API v2. Alert events can trigger, acknowledge, or resolve incidents. Change events provide deployment/change context for responders.

get_analytics

Get Incident Analytics

Retrieve aggregated incident analytics from PagerDuty. Includes metrics like mean time to resolve, mean time to acknowledge, total incident count, and uptime percentage. Can be filtered by time range, services, teams, and urgency.

list_users

List Users

List PagerDuty users with optional search query and team filtering. Returns user details including name, email, role, and team memberships.

manage_maintenance_window

Manage Maintenance Window

Create, list, or end PagerDuty maintenance windows. During a maintenance window, no incidents will be triggered on the affected services. Use this to schedule planned downtime.

list_priorities

List Priorities

List all configured incident priorities for the PagerDuty account. Priorities are used to classify the importance of incidents and can be set when creating or updating incidents.

create_incident

Create Incident

Create a new PagerDuty incident on a specified service. Supports setting urgency, priority, assignments, escalation policy, conference bridge details, and a detailed description body.

manage_business_service

Manage Business Service

List, get, create, update, or delete PagerDuty business services. Business services represent customer-facing capabilities and are used to track impacts across technical services.

manage_service_integration

Manage Service Integration

List, get, create, or update PagerDuty service integrations. Use this to provision Events API v2 routing keys for sending alert and change events with send_event.

More integrations teams use with Pagerduty

Linear

Create, read, update, and delete issues across teams with support for priorities, labels, assignees, due dates, and workflow states. Manage projects that group related issues, and organize work into time-boxed cycles (sprints). Create and manage documents, comments, and file attachments. Search issues using vector similarity or rich filters. Configure teams, workflow states, and labels. Track customers and link them to issues. Subscribe to real-time webhooks for changes to issues, projects, cycles, comments, documents, and more.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Airtable

Create, read, update, and delete records in Airtable bases and tables. Manage base schemas including creating tables and fields. Filter records using formulas, sort by fields, and scope queries to specific views. Upsert records to find, create, or update in a single call. Upload attachments to records, read and write record comments, list accessible bases, and receive real-time base change events through webhooks.

Technical notes for Pagerduty

Manage incidents, services, and on-call schedules for infrastructure and application incident response. Create, acknowledge, escalate, and resolve incidents. Configure escalation policies, on-call rotations, and event orchestration rules. Ingest alerts and change events from monitoring tools via the Events API. Manage users, teams, contact methods, and notification rules. Access incident analytics and audit trails. Configure maintenance windows, business services, custom fields, and incident workflows. Subscribe to webhooks for incident and service lifecycle events.

Connect Pagerduty to production AI agents

See how Metorial gives Pagerduty access the governance, tracing, and security controls teams need.

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Frequently asked questions

Common questions about connecting Pagerduty to AI agents with Metorial.

  1. Can Metorial connect Pagerduty to AI agents?
    Yes. Metorial connects AI agents to Pagerduty through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.