Pagerduty MCP server

Connect Pagerduty to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Pagerduty MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the list teams tool in Pagerduty
  • Use the list on calls tool in Pagerduty
  • Use the list escalation policies tool in Pagerduty
  • Use the list schedules tool in Pagerduty
  • Use the manage service tool in Pagerduty
  • Use the get incident tool in Pagerduty

Supported Tools

list_teams

List Teams

List PagerDuty teams with optional search filtering. Teams are collections of users and escalation policies representing groups within an organization.

list_on_calls

List On-Calls

Query who is currently on-call across schedules, escalation policies, or for specific users. Can be filtered by time range and escalation level. Useful for determining responder availability.

list_escalation_policies

List Escalation Policies

List PagerDuty escalation policies with optional filtering by name, user, or team. Returns policy details including escalation rules and targets.

list_schedules

List Schedules

List PagerDuty on-call schedules with optional search filtering. Returns schedule details including time zone, users, and associated escalation policies.

manage_service

Manage Service

Create, update, or delete a PagerDuty service. When creating, an escalation policy is required. Supports configuring auto-resolve timeout, acknowledgement timeout, alert creation settings, and urgency rules.

get_incident

Get Incident

Get detailed information about a specific PagerDuty incident, including its notes, assignments, alerts, and timeline. Optionally fetch the incident's notes.

list_services

List Services

List PagerDuty services with optional filtering by team or search query. Returns service details including status, escalation policy, and integrations.

list_incidents

List Incidents

List and search PagerDuty incidents with filtering by status, service, team, user, urgency, and time range. Returns incident details including assignments, priority, and alert counts.

update_incident

Update Incident

Update a PagerDuty incident — acknowledge, resolve, reassign, change urgency, escalation policy, priority, or add a note. Also supports snoozing and merging incidents.

send_event

Send Event

Send an alert event or change event to PagerDuty via the Events API v2. Alert events can trigger, acknowledge, or resolve incidents. Change events provide deployment/change context for responders.

get_analytics

Get Incident Analytics

Retrieve aggregated incident analytics from PagerDuty. Includes metrics like mean time to resolve, mean time to acknowledge, total incident count, and uptime percentage. Can be filtered by time range, services, teams, and urgency.

list_users

List Users

List PagerDuty users with optional search query and team filtering. Returns user details including name, email, role, and team memberships.

manage_maintenance_window

Manage Maintenance Window

Create, list, or end PagerDuty maintenance windows. During a maintenance window, no incidents will be triggered on the affected services. Use this to schedule planned downtime.

list_priorities

List Priorities

List all configured incident priorities for the PagerDuty account. Priorities are used to classify the importance of incidents and can be set when creating or updating incidents.

create_incident

Create Incident

Create a new PagerDuty incident on a specified service. Supports setting urgency, priority, assignments, escalation policy, conference bridge details, and a detailed description body.

manage_business_service

Manage Business Service

List, get, create, update, or delete PagerDuty business services. Business services represent customer-facing capabilities and are used to track impacts across technical services.

manage_service_integration

Manage Service Integration

List, get, create, or update PagerDuty service integrations. Use this to provision Events API v2 routing keys for sending alert and change events with send_event.

Connect Pagerduty to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Pagerduty in Metorial. In your Metorial portal, enable the Pagerduty MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Pagerduty tools.

Run Pagerduty through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Pagerduty and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Pagerduty tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Pagerduty

Notion

Create, read, update, and archive pages and databases in a Notion workspace. Manage blocks (paragraphs, lists, headings, embeds, etc.) within pages. Query databases with filters and sorts across rich property types including text, numbers, dates, selects, relations, and formulas. Search across pages and databases by title. Add and read comments on pages and blocks. Upload files to pages. Manage workspace users and retrieve user profiles.

Google Sheets

Create, read, and update spreadsheets and their cell data. Read and write values to individual cells, ranges, or multiple ranges using A1 notation or named ranges. Apply cell formatting including text styles, backgrounds, borders, number formats, and conditional formatting. Manage sheets (tabs) within a spreadsheet—add, delete, copy, rename, and reorder them. Create and manage embedded charts, pivot tables, filter views, data validation rules, protected ranges, named ranges, and merged cells. Perform batch operations to apply multiple updates atomically.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Resolve site users to numeric Person/Group LookupId values. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Retrieve site properties and search for sites across Microsoft 365.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Pagerduty

Manage incidents, services, and on-call schedules for infrastructure and application incident response. Create, acknowledge, escalate, and resolve incidents. Configure escalation policies, on-call rotations, and event orchestration rules. Ingest alerts and change events from monitoring tools via the Events API. Manage users, teams, contact methods, and notification rules. Access incident analytics and audit trails. Configure maintenance windows, business services, custom fields, and incident workflows. Subscribe to webhooks for incident and service lifecycle events.

Frequently asked questions

Common questions about connecting Pagerduty to AI agents with Metorial.

  1. How many tools does the Pagerduty MCP server have?
    The Pagerduty MCP server exposes 17 tools, including List Teams, List On-Calls, List Escalation Policies. Each one is governed and traced through Metorial.
  2. Pagerduty exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Pagerduty MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Pagerduty and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Pagerduty MCP server yourself or use the hosted gateway.

Connect Pagerduty to production AI agents

See how Metorial gives your team governed access to Pagerduty, with tracing and security controls built in.