Connect Reamaze to AI agents

Connect Reamaze to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Deploy ReamazeBook a demo

Supported Tools

Tools26Triggers4

list_contact_notes

List Contact Notes

Retrieve all notes attached to a specific contact. The contact is identified by email or phone number.

create_conversation

Create Conversation

Create a new support conversation with a subject, message body, customer info, and channel assignment. Optionally set tags, status, and staff assignment.

update_conversation

Update Conversation

Update an existing conversation's status, assignee, tags, channel, or custom fields. Use this to reassign, resolve, reopen, tag, or move conversations.

create_staff

Create Staff Member

Create a new staff user account in your Re:amaze account.

create_article

Create Article

Create a new knowledge base / FAQ article. Set the title, body content, publication status, and optionally assign it to a topic.

list_satisfaction_ratings

List Satisfaction Ratings

Retrieve customer satisfaction ratings. Filter by rating value, staff member, or date range. Requires the `access_reports` permission.

list_response_templates

List Response Templates

List and search pre-written response templates. Use the query parameter to search by keyword.

list_articles

List Articles

List and search knowledge base articles. Filter by status (published, draft, internal), search by keyword, or scope to a specific topic.

create_incident

Create Incident

Create a new status page incident with a title, initial status update, and optionally associate affected systems with their operational status.

list_conversations

List Conversations

List and filter support conversations. Supports filtering by status (open, archived, unassigned), date range, tags, channel, origin, and customer. Results are paginated.

update_response_template

Update Response Template

Update an existing response template's name or body content.

create_contact

Create Contact

Create a new customer contact record with a name and either an email address or mobile phone number (E.164 format). Optionally set custom attributes and notes.

create_response_template

Create Response Template

Create a new pre-written response template for staff to use when replying to conversations.

list_contacts

List Contacts

Search and list customer contacts. Supports searching by name or email, filtering by contact type (email or mobile), and custom attribute matching.

update_article

Update Article

Update an existing knowledge base article's title, body, status, or topic assignment.

get_report

Get Report

Retrieve support analytics reports. Available report types: - **volume**: Daily conversation volume counts - **response_time**: Response time metrics and summaries (in seconds) - **staff**: Staff performance metrics - **tags**: Tag usage reports - **channel_summary**: Aggregated metrics by channel Reports can be filtered by date range.

update_incident

Update Incident

Update an existing status page incident. Add new status updates, change the title, or update associated system statuses. This is also how you add follow-up updates to an incident.

create_contact_note

Create Contact Note

Add a new note to a specific contact. The contact is identified by email or phone number.

list_staff

List Staff

Retrieve all staff members in your Re:amaze account. Useful for finding staff emails needed when assigning conversations.

add_message

Add Message to Conversation

Add a reply or internal note to an existing conversation. Set visibility to control whether the message is a public reply (visible to the customer) or an internal note (staff-only).

get_conversation

Get Conversation

Retrieve a single conversation by its slug identifier, including its full message history, tags, assignee, and customer information.

update_contact

Update Contact

Update an existing contact's name, friendly name, avatar, custom attributes, or add new notes. Contacts are identified by email, mobile, or social identifier.

delete_contact_note

Delete Contact Note

Delete a specific note from a contact by its note ID.

list_systems

List Systems

Retrieve all systems configured on the status page. Useful for finding system IDs needed when creating or updating incidents.

list_incidents

List Incidents

List status page incidents. Optionally filter to show only active (unresolved) incidents.

list_channels

List Channels

List all configured support channels for the brand. Optionally filter by channel type (email, facebook, twitter, chat). Useful for finding channel slugs needed when creating conversations.

More integrations teams use with Reamaze

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Technical notes for Reamaze

Manage customer support conversations across email, chat, social media, and SMS channels. Create, retrieve, update, and search conversations, assign them to staff, and add replies or internal notes. Manage customer contacts and their identities. Create and update knowledge base articles for self-service support. Access support analytics including conversation volume, response times, staff performance, and channel summaries. Manage response templates for common replies. Create and update status page incidents and monitor systems. Retrieve customer satisfaction ratings. Manage staff accounts and retrieve available support channels.

Connect Reamaze to production AI agents

See how Metorial gives Reamaze access the governance, tracing, and security controls teams need.

Book a demoDeploy Reamaze

Frequently asked questions

Common questions about connecting Reamaze to AI agents with Metorial.

  1. Can Metorial connect Reamaze to AI agents?
    Yes. Metorial connects AI agents to Reamaze through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.