Servicenow MCP server

Connect Servicenow to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Servicenow MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the manage knowledge article tool in Servicenow
  • Use the manage attachment tool in Servicenow
  • Use the get record tool in Servicenow
  • Use the manage change request tool in Servicenow
  • Use the query records tool in Servicenow
  • Use the import data tool in Servicenow

Supported Tools

manage_knowledge_article

Manage Knowledge Article

Create, update, or search knowledge base articles in ServiceNow. Use the search action to find articles by keyword, or create/update articles with title, body, and metadata.

manage_attachment

Manage Attachment

List, upload, download, or delete file attachments on ServiceNow records. Attachments can be associated with any record in any table (incidents, changes, etc.). Downloaded bytes are returned as Slate attachments, not inline output fields.

get_record

Get Record

Retrieve a single record from any ServiceNow table by its sys_id. Returns the full record or specific fields. Use this to get detailed information about an incident, change request, user, or any other record.

manage_change_request

Manage Change Request

Create or update a change request in ServiceNow. Handles scheduling, risk assessment, approval, implementation details, and state transitions. If a change request ID is provided, it is updated; otherwise a new one is created.

query_records

Query Records

Query and filter records from any ServiceNow table. Supports encoded queries, field selection, pagination, and sorting. Use this to search for incidents, changes, problems, users, or any other table records matching specific criteria.

import_data

Import Data

Import records into a ServiceNow staging table using the Import Set API. Records are loaded into the staging table and automatically transformed into the target table using configured transform maps. Useful for bulk data synchronization from external systems.

update_record

Update Record

Update an existing record in any ServiceNow table. Use this to modify incidents, change requests, problems, users, or any other record. Supports partial updates — only fields provided will be changed.

delete_record

Delete Record

Permanently delete a record from any ServiceNow table by its sys_id. This action cannot be undone.

browse_service_catalog

Browse Service Catalog

Browse and retrieve service catalog items in ServiceNow. List available catalog items, view item details, or submit a catalog order. Use this to discover available services or programmatically order items.

manage_user

Manage User

Create or update a user in ServiceNow. Handles user account details including name, email, roles, department, and active status. If a user ID is provided, the user is updated; otherwise a new user is created.

manage_group_membership

Manage Group Membership

Add or remove users from ServiceNow groups. List current group members, add a user to a group, or remove a user from a group.

manage_incident

Manage Incident

Create or update an incident in ServiceNow with ITSM-specific fields. Handles priority, state, assignment, escalation, work notes, and resolution details. If an incident ID is provided, the incident is updated; otherwise a new incident is created.

create_record

Create Record

Create a new record in any ServiceNow table. Use this to create incidents, change requests, problems, users, or any other record type. Provide the table name and the field values for the new record.

manage_problem

Manage Problem

Create or update a ServiceNow problem record with ITSM-specific fields. Use this for root-cause investigations, known errors, workarounds, assignment, priority, work notes, and closure details. If a problem ID is provided, the problem is updated; otherwise a new problem is created.

manage_cmdb_ci

Manage CMDB Configuration Item

List, retrieve, create, or update Configuration Items (CIs) with the ServiceNow CMDB Instance API. Use this for CMDB-specific CI operations where attributes are submitted through the CMDB endpoint instead of generic Table API fields.

Connect Servicenow to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Servicenow in Metorial. In your Metorial portal, enable the Servicenow MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Servicenow tools.

Run Servicenow through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Servicenow and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Servicenow tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Servicenow

Notion

Create, read, update, and archive pages and databases in a Notion workspace. Manage blocks (paragraphs, lists, headings, embeds, etc.) within pages. Query databases with filters and sorts across rich property types including text, numbers, dates, selects, relations, and formulas. Search across pages and databases by title. Add and read comments on pages and blocks. Upload files to pages. Manage workspace users and retrieve user profiles.

Google Sheets

Create, read, and update spreadsheets and their cell data. Read and write values to individual cells, ranges, or multiple ranges using A1 notation or named ranges. Apply cell formatting including text styles, backgrounds, borders, number formats, and conditional formatting. Manage sheets (tabs) within a spreadsheet—add, delete, copy, rename, and reorder them. Create and manage embedded charts, pivot tables, filter views, data validation rules, protected ranges, named ranges, and merged cells. Perform batch operations to apply multiple updates atomically.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Resolve site users to numeric Person/Group LookupId values. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Retrieve site properties and search for sites across Microsoft 365.

Technical notes for Servicenow

Manage IT service management records including incidents, problems, changes, and requests. Create, read, update, and delete records across any ServiceNow table. Query and manage Configuration Items (CIs) and their relationships in the CMDB. Browse and submit service catalog requests. Create and search knowledge base articles. Upload and manage file attachments on records. Import and transform bulk data from external systems using import sets. Manage users, groups, and role assignments. Trigger and interact with automated workflows and orchestration processes. Receive outbound webhook notifications for record changes via business rules.

Frequently asked questions

Common questions about connecting Servicenow to AI agents with Metorial.

  1. How many tools does the Servicenow MCP server have?
    The Servicenow MCP server exposes 15 tools, including Manage Knowledge Article, Manage Attachment, Get Record. Each one is governed and traced through Metorial.
  2. Servicenow exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Servicenow MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Servicenow and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Servicenow MCP server yourself or use the hosted gateway.

Connect Servicenow to production AI agents

See how Metorial gives your team governed access to Servicenow, with tracing and security controls built in.