Connect Servicenow to AI agents

Connect Servicenow to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

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Supported Tools

Tools15Triggers3

manage_knowledge_article

Manage Knowledge Article

Create, update, or search knowledge base articles in ServiceNow. Use the search action to find articles by keyword, or create/update articles with title, body, and metadata.

manage_attachment

Manage Attachment

List, upload, download, or delete file attachments on ServiceNow records. Attachments can be associated with any record in any table (incidents, changes, etc.). Downloaded bytes are returned as Slate attachments, not inline output fields.

get_record

Get Record

Retrieve a single record from any ServiceNow table by its sys_id. Returns the full record or specific fields. Use this to get detailed information about an incident, change request, user, or any other record.

manage_change_request

Manage Change Request

Create or update a change request in ServiceNow. Handles scheduling, risk assessment, approval, implementation details, and state transitions. If a change request ID is provided, it is updated; otherwise a new one is created.

query_records

Query Records

Query and filter records from any ServiceNow table. Supports encoded queries, field selection, pagination, and sorting. Use this to search for incidents, changes, problems, users, or any other table records matching specific criteria.

import_data

Import Data

Import records into a ServiceNow staging table using the Import Set API. Records are loaded into the staging table and automatically transformed into the target table using configured transform maps. Useful for bulk data synchronization from external systems.

update_record

Update Record

Update an existing record in any ServiceNow table. Use this to modify incidents, change requests, problems, users, or any other record. Supports partial updates — only fields provided will be changed.

delete_record

Delete Record

Permanently delete a record from any ServiceNow table by its sys_id. This action cannot be undone.

browse_service_catalog

Browse Service Catalog

Browse and retrieve service catalog items in ServiceNow. List available catalog items, view item details, or submit a catalog order. Use this to discover available services or programmatically order items.

manage_user

Manage User

Create or update a user in ServiceNow. Handles user account details including name, email, roles, department, and active status. If a user ID is provided, the user is updated; otherwise a new user is created.

manage_group_membership

Manage Group Membership

Add or remove users from ServiceNow groups. List current group members, add a user to a group, or remove a user from a group.

manage_incident

Manage Incident

Create or update an incident in ServiceNow with ITSM-specific fields. Handles priority, state, assignment, escalation, work notes, and resolution details. If an incident ID is provided, the incident is updated; otherwise a new incident is created.

create_record

Create Record

Create a new record in any ServiceNow table. Use this to create incidents, change requests, problems, users, or any other record type. Provide the table name and the field values for the new record.

manage_problem

Manage Problem

Create or update a ServiceNow problem record with ITSM-specific fields. Use this for root-cause investigations, known errors, workarounds, assignment, priority, work notes, and closure details. If a problem ID is provided, the problem is updated; otherwise a new problem is created.

manage_cmdb_ci

Manage CMDB Configuration Item

List, retrieve, create, or update Configuration Items (CIs) with the ServiceNow CMDB Instance API. Use this for CMDB-specific CI operations where attributes are submitted through the CMDB endpoint instead of generic Table API fields.

More integrations teams use with Servicenow

Linear

Create, read, update, and delete issues across teams with support for priorities, labels, assignees, due dates, and workflow states. Manage projects that group related issues, and organize work into time-boxed cycles (sprints). Create and manage documents, comments, and file attachments. Search issues using vector similarity or rich filters. Configure teams, workflow states, and labels. Track customers and link them to issues. Subscribe to real-time webhooks for changes to issues, projects, cycles, comments, documents, and more.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Technical notes for Servicenow

Manage IT service management records including incidents, problems, changes, and requests. Create, read, update, and delete records across any ServiceNow table. Query and manage Configuration Items (CIs) and their relationships in the CMDB. Browse and submit service catalog requests. Create and search knowledge base articles. Upload and manage file attachments on records. Import and transform bulk data from external systems using import sets. Manage users, groups, and role assignments. Trigger and interact with automated workflows and orchestration processes. Receive outbound webhook notifications for record changes via business rules.

Connect Servicenow to production AI agents

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Frequently asked questions

Common questions about connecting Servicenow to AI agents with Metorial.

  1. Can Metorial connect Servicenow to AI agents?
    Yes. Metorial connects AI agents to Servicenow through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.