Connect Supportbee to AI agents

Connect Supportbee to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Tools

create_ticket

Create Ticket

Create a new support ticket. Requires a subject and requester email. Content can be provided as plain text, HTML, or both. Optionally include CC/BCC recipients and file attachment IDs.

assign_ticket

Assign Ticket

Assign or unassign a ticket to/from a user or team. Supports assigning to a specific agent by user ID, assigning to a team by team ID, or removing existing user/team assignments.

list_comments

List Comments

Retrieve all internal comments on a ticket. Comments are internal notes visible only to agents, useful for reviewing the collaboration history on a ticket.

get_reports

Get Reports

Retrieve support performance reports. Includes average first response time, ticket counts, and reply counts. Filter by user, team, label, and date range (max 30 days window).

manage_snippets

Manage Snippets

List, create, update, or delete response template snippets. Snippets are saved replies for frequently asked questions that agents can reuse across tickets.

list_tickets

List Tickets

Retrieve support tickets with flexible filtering. Filter by archive status, spam, trash, assignment, starred status, label, and date range. Results are paginated and ordered by last activity.

list_replies

List Replies

Retrieve all replies for a support ticket. Returns both agent and customer replies with their content, timestamps, and author information.

search_tickets

Search Tickets

Search for tickets using a text query. Searches across ticket subject, content, and other fields. Returns matching tickets with pagination support.

get_ticket

Get Ticket

Retrieve a single support ticket by its ID, including all details such as subject, requester, assignee, labels, content, and status flags.

list_agents

List Agents and Teams

Retrieve agents (users) and/or teams from the SupportBee account. Useful for finding user IDs and team IDs needed for ticket assignment and other operations.

reply_to_ticket

Reply to Ticket

Send a reply to a support ticket. The reply is sent to the customer. Supports plain text and HTML content, CC/BCC recipients, file attachments, and sending on behalf of another agent.

add_comment

Add Comment

Add an internal comment to a ticket. Comments are only visible to agents, not customers. Useful for internal collaboration and notes on tickets.

update_ticket_status

Update Ticket Status

Change the status of a ticket. Supports archiving/unarchiving, trashing/untrashing, marking as spam/not spam, marking as answered/unanswered, starring/unstarring, and permanently deleting trashed tickets (admin only).

manage_labels

Manage Ticket Labels

Add or remove labels from a ticket. Supports adding multiple labels and removing multiple labels in a single operation. Can also list all available labels for the company.

More integrations teams use with Supportbee

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Supportbee

Create, retrieve, search, and manage customer support tickets. Assign tickets to users or teams, add labels, archive, trash, star, and delete tickets. Post replies to customers and add internal comments for agents. Manage saved response snippets for common replies. Set up automation filters with rules and consequences to auto-label, assign, archive, or spam tickets. Retrieve agents, teams, and groups. Upload attachments to tickets. Manage forwarding email addresses. Access support performance reports. Receive webhook notifications for ticket lifecycle events, replies, comments, and assignment changes.

Connect Supportbee to production AI agents

See how Metorial gives Supportbee access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Supportbee to AI agents with Metorial.

  1. Can Metorial connect Supportbee to AI agents?
    Yes. Metorial connects AI agents to Supportbee through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.