create_ticket
Create Ticket
Create a new support ticket. Requires a subject and requester email. Content can be provided as plain text, HTML, or both. Optionally include CC/BCC recipients and file attachment IDs.
create_ticket
Create a new support ticket. Requires a subject and requester email. Content can be provided as plain text, HTML, or both. Optionally include CC/BCC recipients and file attachment IDs.
assign_ticket
Assign or unassign a ticket to/from a user or team. Supports assigning to a specific agent by user ID, assigning to a team by team ID, or removing existing user/team assignments.
list_comments
Retrieve all internal comments on a ticket. Comments are internal notes visible only to agents, useful for reviewing the collaboration history on a ticket.
get_reports
Retrieve support performance reports. Includes average first response time, ticket counts, and reply counts. Filter by user, team, label, and date range (max 30 days window).
manage_snippets
List, create, update, or delete response template snippets. Snippets are saved replies for frequently asked questions that agents can reuse across tickets.
list_tickets
Retrieve support tickets with flexible filtering. Filter by archive status, spam, trash, assignment, starred status, label, and date range. Results are paginated and ordered by last activity.
list_replies
Retrieve all replies for a support ticket. Returns both agent and customer replies with their content, timestamps, and author information.
search_tickets
Search for tickets using a text query. Searches across ticket subject, content, and other fields. Returns matching tickets with pagination support.
get_ticket
Retrieve a single support ticket by its ID, including all details such as subject, requester, assignee, labels, content, and status flags.
list_agents
Retrieve agents (users) and/or teams from the SupportBee account. Useful for finding user IDs and team IDs needed for ticket assignment and other operations.
reply_to_ticket
Send a reply to a support ticket. The reply is sent to the customer. Supports plain text and HTML content, CC/BCC recipients, file attachments, and sending on behalf of another agent.
add_comment
Add an internal comment to a ticket. Comments are only visible to agents, not customers. Useful for internal collaboration and notes on tickets.
update_ticket_status
Change the status of a ticket. Supports archiving/unarchiving, trashing/untrashing, marking as spam/not spam, marking as answered/unanswered, starring/unstarring, and permanently deleting trashed tickets (admin only).
manage_labels
Add or remove labels from a ticket. Supports adding multiple labels and removing multiple labels in a single operation. Can also list all available labels for the company.
Create, retrieve, search, and manage customer support tickets. Assign tickets to users or teams, add labels, archive, trash, star, and delete tickets. Post replies to customers and add internal comments for agents. Manage saved response snippets for common replies. Set up automation filters with rules and consequences to auto-label, assign, archive, or spam tickets. Retrieve agents, teams, and groups. Upload attachments to tickets. Manage forwarding email addresses. Access support performance reports. Receive webhook notifications for ticket lifecycle events, replies, comments, and assignment changes.
Common questions about connecting Supportbee to AI agents with Metorial.