Supportbee MCP server

Connect Supportbee to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Supportbee MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the create ticket tool in Supportbee
  • Use the assign ticket tool in Supportbee
  • Use the list comments tool in Supportbee
  • Use the get reports tool in Supportbee
  • Use the manage snippets tool in Supportbee
  • Use the list tickets tool in Supportbee

Supported Tools

create_ticket

Create Ticket

Create a new support ticket. Requires a subject and requester email. Content can be provided as plain text, HTML, or both. Optionally include CC/BCC recipients and file attachment IDs.

assign_ticket

Assign Ticket

Assign or unassign a ticket to/from a user or team. Supports assigning to a specific agent by user ID, assigning to a team by team ID, or removing existing user/team assignments.

list_comments

List Comments

Retrieve all internal comments on a ticket. Comments are internal notes visible only to agents, useful for reviewing the collaboration history on a ticket.

get_reports

Get Reports

Retrieve support performance reports (admin access required). Includes average first response time, ticket counts, and reply counts. Filter by user, team, label, and start date.

manage_snippets

Manage Snippets

List, create, update, or delete response template snippets. Snippets are saved replies for frequently asked questions that agents can reuse across tickets.

list_tickets

List Tickets

Retrieve support tickets with flexible filtering. Filter by archive status, spam, trash, assignment, starred status, label, and date range. Results are paginated and ordered by last activity.

list_replies

List Replies

Retrieve all replies for a support ticket. Returns both agent and customer replies with their content, timestamps, and author information.

search_tickets

Search Tickets

Search for tickets using a text query. Searches across ticket subject, content, and other fields. Returns matching tickets with pagination support.

get_ticket

Get Ticket

Retrieve a single support ticket by its ID, including all details such as subject, requester, assignee, labels, content, and status flags.

list_agents

List Agents and Teams

Retrieve agents (users) and/or teams from the SupportBee account. Useful for finding user IDs and team IDs needed for ticket assignment and other operations.

reply_to_ticket

Reply to Ticket

Send a reply to a support ticket. The reply is sent to the customer. Supports plain text and HTML content, CC/BCC recipients, file attachments, and sending on behalf of another agent.

add_comment

Add Comment

Add an internal comment to a ticket. Comments are only visible to agents, not customers. Useful for internal collaboration and notes on tickets.

update_ticket_status

Update Ticket Status

Change the status of a ticket. Supports archiving/unarchiving, trashing/untrashing, marking as spam/not spam, marking as answered/unanswered, starring/unstarring, and permanently deleting trashed tickets (admin only).

manage_labels

Manage Ticket Labels

Add or remove labels from a ticket. Supports adding multiple labels and removing multiple labels in a single operation. Can also list all available labels for the company.

get_ticket_audit

Get Ticket Audit Trail

Retrieve the chronological action history for a support ticket, including actor names and activity timestamps.

list_emails

List Forwarding Addresses

List configured support email addresses, their IDs, and forwarding destinations. Use an address ID as forwardingAddressId when creating a ticket.

get_user

Get User

Retrieve an agent, customer, or customer group by its user ID. Call list_agents to discover users.

Connect Supportbee to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Supportbee in Metorial. In your Metorial portal, enable the Supportbee MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Supportbee tools.

Run Supportbee through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Supportbee and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Supportbee tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Supportbee

Slack

Slack: connect with bot OAuth or user OAuth to work with messages, conversations, search, files, Canvases, Lists, profiles, reactions, reminders, and workspace productivity settings.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Resolve site users to numeric Person/Group LookupId values. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Retrieve site properties and search for sites across Microsoft 365.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings.

Technical notes for Supportbee

Create, search, and manage customer support tickets. Assign tickets to agents and teams, manage labels and ticket status, send customer replies, and add internal comments. Manage saved response snippets, discover users and forwarding addresses, inspect ticket audit history, and access support performance reports.

Frequently asked questions

Common questions about connecting Supportbee to AI agents with Metorial.

  1. How many tools does the Supportbee MCP server have?
    The Supportbee MCP server exposes 17 tools, including Create Ticket, Assign Ticket, List Comments. Each one is governed and traced through Metorial.
  2. Supportbee exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Supportbee MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Supportbee and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Supportbee MCP server yourself or use the hosted gateway.

Connect Supportbee to production AI agents

See how Metorial gives your team governed access to Supportbee, with tracing and security controls built in.