inbound_webhook
Inbound Webhook
Receives HTTP POST at the Slates webhook URL. Parses JSON into payload (or stores raw body if not JSON). Configure your provider to POST here when supported.
inbound_webhook
Receives HTTP POST at the Slates webhook URL. Parses JSON into payload (or stores raw body if not JSON). Configure your provider to POST here when supported.
new_conversation
Triggers when a new conversation is created in the Crisp workspace.
new_message
Triggers when a new message is sent or received in any conversation. Polls recently updated conversations and checks for new messages since the last poll.
conversation_state_changed
Triggers when a conversation changes state (e.g., resolved, unresolved, pending). Polls for recently updated conversations and detects state changes.
people_profile_changed
Triggers when a contact profile is created or updated in the Crisp CRM. Polls for recently updated profiles.
Manage customer conversations, contacts, and support operations across multiple channels. Send and receive messages (text, files, audio, carousels) in conversations, assign conversations to operators, and track conversation states. Create, update, search, and manage contact profiles with custom data, events, and subscription status. Build and manage helpdesk knowledge base articles with multi-language support. Create and manage marketing campaigns including one-shot and automated campaigns. Configure website workspace settings, chatbox appearance, and operator roles. Track visitors in real-time, monitor website availability status, and access analytics for messaging, contacts, ratings, and campaigns. Receive real-time events via webhooks or WebSocket for session changes, messages, campaigns, and more.
Common questions about connecting Crisp to AI agents with Metorial.