Dialpad MCP server

Connect Dialpad to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Dialpad MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the send sms tool in Dialpad
  • Use the list call centers tool in Dialpad
  • Use the list offices tool in Dialpad
  • Use the manage call center tool in Dialpad
  • Use the manage blocked number tool in Dialpad
  • Use the manage user tool in Dialpad

Supported Tools

send_sms

Send SMS

Send an SMS message to one or more phone numbers through Dialpad. Optionally specify a sender user or group.

list_call_centers

List Call Centers

List call centers for a specific office in your Dialpad account. Returns call center details including name, state, and metadata.

list_offices

List Offices

List all offices accessible with your API key. Returns office details including native office ID, name, timezone and country when available.

manage_call_center

Manage Call Center

Create, update, or delete a Dialpad call center. Also supports managing operators — adding or removing agents from a call center.

manage_blocked_number

Manage Blocked Number

List, add, or remove blocked phone numbers at the company level. Blocked numbers are prevented from calling into your Dialpad organization.

manage_user

Manage User

Create, update, or delete a Dialpad user. Use this to provision new users, modify user settings (name, DND, office), or remove users from the company.

manage_contact

Manage Contact

Create, update, upsert, or delete a Dialpad contact. The **upsert** action uses an external unique identifier to create-or-update, which is useful for syncing contacts from external systems.

list_users

List Users

List users in your Dialpad company. Supports filtering by email or state and cursor-based pagination.

list_calls

List Calls

List completed calls in your Dialpad account. Filter by time range and target (user, call center, department, or office). Requires the **calls:list** scope.

get_user

Get User

Retrieve detailed information about a specific Dialpad user by their ID. Returns profile, status, contact info, and settings.

manage_call

Manage Call

Perform actions on an active Dialpad call: hang up, transfer to another number or user, with native request receipts. Recording changes cannot be bound to this call-ID contract and are explicitly refused.

get_company

Get Company Info

Retrieve information about your Dialpad company, including native company ID, name, country and domain when available.

list_contacts

List Contacts

List shared and local contacts in your Dialpad account with cursor-based pagination.

manage_phone_number

Manage Phone Number

List, assign, or unassign Dialpad phone numbers. Numbers can be assigned to users, offices, rooms, or call routers.

initiate_call

Initiate Call

Initiate an outbound call from a Dialpad user's application. The target user must have at least one active autocallable device (web or desktop Dialpad app, or CTI).

list_resources

List Resources

Discover native user and room operators for an exact call center. Read call-center IDs with list_call_centers first; user and room collections remain separate.

get_resource

Get Resource

Read one exact call, contact, office, call center, phone number or API-managed block. Discover identifiers with the corresponding list tool first.

Connect Dialpad to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Dialpad in Metorial. In your Metorial portal, enable the Dialpad MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Dialpad tools.

Run Dialpad through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Dialpad and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Dialpad tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Dialpad

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Slack

Slack: connect with bot OAuth or user OAuth to work with messages, conversations, search, files, Canvases, Lists, profiles, reactions, reminders, and workspace productivity settings.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Resolve site users to numeric Person/Group LookupId values. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Retrieve site properties and search for sites across Microsoft 365.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Dialpad

Manage business communications including voice calls, SMS messaging, video meetings, and contact center operations. Initiate and control calls, send SMS messages, manage users and contacts, configure call centers with agent duty status and skill levels, set up call routing with IVR menus, retrieve AI-generated call transcripts and recaps, send faxes, manage phone number assignments, run analytics reports, and administer company settings including access control policies and blocked numbers.

Frequently asked questions

Common questions about connecting Dialpad to AI agents with Metorial.

  1. How many tools does the Dialpad MCP server have?
    The Dialpad MCP server exposes 17 tools, including Send SMS, List Call Centers, List Offices. Each one is governed and traced through Metorial.
  2. Dialpad exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Dialpad MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Dialpad and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Dialpad MCP server yourself or use the hosted gateway.

Connect Dialpad to production AI agents

See how Metorial gives your team governed access to Dialpad, with tracing and security controls built in.