manage_team_members
Manage Team Members
Add or remove teammates from a team. Provide teammate IDs to add, remove, or both in a single operation.
manage_team_members
Add or remove teammates from a team. Provide teammate IDs to add, remove, or both in a single operation.
list_links
List links that connect Front conversations to items in external systems (e.g., tickets, orders, feature requests).
delete_contact
Permanently delete a contact from Front. This action cannot be undone.
delete_account
Permanently delete an account from Front. This action cannot be undone.
update_contact
Update an existing contact's information including name, description, handles, and custom fields. Supports adding and removing individual handles.
list_events
List recent events across the company or for a specific conversation. Events track actions like assignments, messages, tags, comments, and status changes. Useful for auditing activity or building activity feeds.
update_link
Update an existing link's name or custom fields.
update_conversation
Update a conversation's properties including status, assignee, tags, followers, links, reminders, description, custom fields, and inbox. Supports assigning/unassigning teammates, archiving, reopening, trashing, restoring, adding/removing tags and links, and managing followers — all in a single flexible operation.
list_inboxes
List all inboxes (shared and private) available in Front. Optionally includes channels and conversations for each inbox.
list_teams
List all teams (workspaces) in Front with their members and inbox assignments.
send_message
Send a new outbound message or reply to an existing conversation. When providing a channelId, creates a new conversation. When providing a conversationId, sends a reply in that conversation. Requires the **Send** permission.
create_account
Create a new company/organization account in Front.
delete_tag
Permanently delete a tag from Front. This will remove the tag from all conversations. Cannot be undone.
update_message_template
Update an existing message template's name, subject, body, or folder.
send_reply
Send a reply to an existing Front conversation. The reply will be sent to the conversation's recipients. Requires the **Send** permission.
get_knowledge_base_content
Retrieve the categories and articles within a specific knowledge base. Useful for browsing available help content or finding specific articles.
create_tag
Create a new tag at the company level. Optionally create it as a child of an existing parent tag for hierarchical organization.
create_analytics_report
Create an analytics report for specified metrics over a time range. Reports provide aggregated data on team performance, response times, and conversation metrics.
create_analytics_export
Create a new analytics data export for a specified time range. Exports can be used to extract analytics data for BI tools or data warehouses. The export is processed asynchronously — use the returned export ID to check status.
get_team
Retrieve detailed information about a specific team including its members.
create_message_template
Create a new reusable message template. Templates support HTML body content and optional subject lines.
list_conversations
List and search conversations in Front. Retrieve conversations with optional filtering by search query, and paginate through results. Use this to find conversations matching specific criteria or to browse recent conversations.
list_contacts
List and search contacts in Front. Supports filtering by search query and pagination.
get_conversation
Retrieve detailed information about a specific conversation, including its messages, tags, assignee, and status. Optionally includes the conversation's messages.
get_inbox
Retrieve details about a specific inbox including its channels and recent conversations.
create_link
Create a new link to connect Front conversations with an external system item. After creating, use the Update Conversation tool to associate it with conversations.
list_message_templates
List reusable message templates available in Front. Templates can be used as starting points for common replies.
get_teammate
Retrieve detailed information about a specific teammate. You can use the teammate's email as an alias (e.g., alt:email:[email protected]).
create_contact
Create a new contact in Front with specified handles (email, phone, etc.), name, and custom fields.
get_contact
Retrieve detailed information about a specific contact, including their handles, custom fields, and optionally their conversations.
get_account
Retrieve detailed information about a specific account, optionally including its associated contacts.
list_knowledge_bases
List all knowledge bases in Front. Knowledge bases contain organized articles and categories for self-service support.
list_teammates
List all teammates (users) in the Front company. Returns each teammate's profile including email, name, availability status, and admin role.
add_comment
Add an internal comment to a conversation or reply to an existing comment. Comments are visible only to teammates, not external contacts. Supports @mentions by including teammate handles in the body.
update_tag
Update an existing tag's name, description, or highlight color.
update_account
Update an existing account's information. Supports managing associated contacts by adding or removing them.
delete_message_template
Permanently delete a message template. Cannot be undone.
list_tags
List all tags in Front at the company level. Tags are used to classify and organize conversations.
list_accounts
List company/organization accounts in Front with optional pagination and sorting.
get_analytics_export
Check the status of an analytics export and get the download URL once it's ready. Exports are processed asynchronously and may take time to complete.
update_teammate
Update a teammate's profile or availability status. Can be used to toggle availability on/off.
get_channel
Retrieve details for a specific Front channel.
list_channels
List Front channels available in the company. Use this to find channel IDs or addresses for sending new outbound messages.
merge_contacts
Merge duplicate Front contacts into one contact. Front deletes the merged-in contacts and preserves handles, groups, links, and notes on the surviving contact.
Manage Front shared inboxes and team-based communication across email, SMS, chat, and social media. List, read, reply to, and manage conversations including assignment, status, tags, followers, links, reminders, custom fields, and inbox moves. Send messages through Front channels, manage contacts and duplicate merges, manage accounts, tags, links, inboxes, channels, teams, teammates, message templates, analytics reports and exports, knowledge base content, and webhook events.
Common questions about connecting Front to AI agents with Metorial.