Connect Front to AI agents

Connect Front to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Tools

manage_team_members

Manage Team Members

Add or remove teammates from a team. Provide teammate IDs to add, remove, or both in a single operation.

list_links

List Links

List links that connect Front conversations to items in external systems (e.g., tickets, orders, feature requests).

delete_contact

Delete Contact

Permanently delete a contact from Front. This action cannot be undone.

delete_account

Delete Account

Permanently delete an account from Front. This action cannot be undone.

update_contact

Update Contact

Update an existing contact's information including name, description, handles, and custom fields. Supports adding and removing individual handles.

list_events

List Events

List recent events across the company or for a specific conversation. Events track actions like assignments, messages, tags, comments, and status changes. Useful for auditing activity or building activity feeds.

update_link

Update Link

Update an existing link's name or custom fields.

update_conversation

Update Conversation

Update a conversation's properties including status, assignee, tags, followers, links, reminders, description, custom fields, and inbox. Supports assigning/unassigning teammates, archiving, reopening, trashing, restoring, adding/removing tags and links, and managing followers — all in a single flexible operation.

list_inboxes

List Inboxes

List all inboxes (shared and private) available in Front. Optionally includes channels and conversations for each inbox.

list_teams

List Teams

List all teams (workspaces) in Front with their members and inbox assignments.

send_message

Send Message

Send a new outbound message or reply to an existing conversation. When providing a channelId, creates a new conversation. When providing a conversationId, sends a reply in that conversation. Requires the **Send** permission.

create_account

Create Account

Create a new company/organization account in Front.

delete_tag

Delete Tag

Permanently delete a tag from Front. This will remove the tag from all conversations. Cannot be undone.

update_message_template

Update Message Template

Update an existing message template's name, subject, body, or folder.

send_reply

Reply to Conversation

Send a reply to an existing Front conversation. The reply will be sent to the conversation's recipients. Requires the **Send** permission.

get_knowledge_base_content

Get Knowledge Base Content

Retrieve the categories and articles within a specific knowledge base. Useful for browsing available help content or finding specific articles.

create_tag

Create Tag

Create a new tag at the company level. Optionally create it as a child of an existing parent tag for hierarchical organization.

create_analytics_report

Create Analytics Report

Create an analytics report for specified metrics over a time range. Reports provide aggregated data on team performance, response times, and conversation metrics.

create_analytics_export

Create Analytics Export

Create a new analytics data export for a specified time range. Exports can be used to extract analytics data for BI tools or data warehouses. The export is processed asynchronously — use the returned export ID to check status.

get_team

Get Team

Retrieve detailed information about a specific team including its members.

create_message_template

Create Message Template

Create a new reusable message template. Templates support HTML body content and optional subject lines.

list_conversations

List Conversations

List and search conversations in Front. Retrieve conversations with optional filtering by search query, and paginate through results. Use this to find conversations matching specific criteria or to browse recent conversations.

list_contacts

List Contacts

List and search contacts in Front. Supports filtering by search query and pagination.

get_conversation

Get Conversation

Retrieve detailed information about a specific conversation, including its messages, tags, assignee, and status. Optionally includes the conversation's messages.

get_inbox

Get Inbox

Retrieve details about a specific inbox including its channels and recent conversations.

create_link

Create Link

Create a new link to connect Front conversations with an external system item. After creating, use the Update Conversation tool to associate it with conversations.

list_message_templates

List Message Templates

List reusable message templates available in Front. Templates can be used as starting points for common replies.

get_teammate

Get Teammate

Retrieve detailed information about a specific teammate. You can use the teammate's email as an alias (e.g., alt:email:[email protected]).

create_contact

Create Contact

Create a new contact in Front with specified handles (email, phone, etc.), name, and custom fields.

get_contact

Get Contact

Retrieve detailed information about a specific contact, including their handles, custom fields, and optionally their conversations.

get_account

Get Account

Retrieve detailed information about a specific account, optionally including its associated contacts.

list_knowledge_bases

List Knowledge Bases

List all knowledge bases in Front. Knowledge bases contain organized articles and categories for self-service support.

list_teammates

List Teammates

List all teammates (users) in the Front company. Returns each teammate's profile including email, name, availability status, and admin role.

add_comment

Add Comment

Add an internal comment to a conversation or reply to an existing comment. Comments are visible only to teammates, not external contacts. Supports @mentions by including teammate handles in the body.

update_tag

Update Tag

Update an existing tag's name, description, or highlight color.

update_account

Update Account

Update an existing account's information. Supports managing associated contacts by adding or removing them.

delete_message_template

Delete Message Template

Permanently delete a message template. Cannot be undone.

list_tags

List Tags

List all tags in Front at the company level. Tags are used to classify and organize conversations.

list_accounts

List Accounts

List company/organization accounts in Front with optional pagination and sorting.

get_analytics_export

Get Analytics Export

Check the status of an analytics export and get the download URL once it's ready. Exports are processed asynchronously and may take time to complete.

update_teammate

Update Teammate

Update a teammate's profile or availability status. Can be used to toggle availability on/off.

get_channel

Get Channel

Retrieve details for a specific Front channel.

list_channels

List Channels

List Front channels available in the company. Use this to find channel IDs or addresses for sending new outbound messages.

merge_contacts

Merge Contacts

Merge duplicate Front contacts into one contact. Front deletes the merged-in contacts and preserves handles, groups, links, and notes on the surviving contact.

More integrations teams use with Front

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Front

Manage Front shared inboxes and team-based communication across email, SMS, chat, and social media. List, read, reply to, and manage conversations including assignment, status, tags, followers, links, reminders, custom fields, and inbox moves. Send messages through Front channels, manage contacts and duplicate merges, manage accounts, tags, links, inboxes, channels, teams, teammates, message templates, analytics reports and exports, knowledge base content, and webhook events.

Connect Front to production AI agents

See how Metorial gives Front access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Front to AI agents with Metorial.

  1. Can Metorial connect Front to AI agents?
    Yes. Metorial connects AI agents to Front through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.