send_message
Send Message
Add a message or comment to a ticket. Supports agent replies, internal notes, and customer comments. Can include file attachments.
send_message
Add a message or comment to a ticket. Supports agent replies, internal notes, and customer comments. Can include file attachments.
list_collections
Retrieve all help center collections (categories) for the project. Each collection includes article and subcollection counts.
manage_engagement
Create, update, or delete engagement campaigns in Gleap. Supports banners, chat messages, emails, surveys, product tours, tooltips, checklists, news, modals, WhatsApp messages, cobrowse sessions, and push notifications.
list_articles
Retrieve all articles within a help center collection, or search articles across all collections by keyword.
get_messages
Retrieve messages and comments for a specific ticket. Returns the conversation thread including agent replies, customer messages, and internal notes.
get_session
Retrieve a session (contact/user) by session ID or by user ID. Returns user identity, custom data, and associated information.
create_session
Create a new session (contact/user) in Gleap. Sessions store user identity information and custom data attributes. If a session with the same userId already exists, the existing session may be reused.
list_sessions
Retrieve sessions (contacts/users) from Gleap. Supports pagination, sorting, and search by name/email.
get_ticket
Retrieve a single support ticket by its ID, including all metadata, status, priority, assignment, and content.
manage_collection
Create, update, or delete a help center collection (category). Collections organize help center articles into groups.
manage_team
Create, update, or delete teams within a project. Teams can be used to organize agents and assign tickets.
update_session
Update a session (contact/user) in Gleap. Modify identity info, custom data, tags, and other attributes.
create_ticket
Create a new support ticket in Gleap. Can be used for bug reports, feature requests, or general support tickets. Optionally link to a session (contact).
update_ticket
Update an existing support ticket. Modify status, priority, assignment, tags, content, and other properties. Can also archive or snooze tickets.
list_tickets
Query and retrieve support tickets from Gleap. Filter tickets by type, status, priority, and other properties. Supports pagination and sorting.
list_engagements
List engagement campaigns of a specific type. Retrieve all banners, chat messages, emails, surveys, product tours, tooltips, checklists, news, modals, WhatsApp messages, cobrowse sessions, or push notifications.
manage_article
Create, update, or delete a help center article within a collection. Articles can be published or saved as drafts.
manage_ai_content
Create, update, retrieve, or delete AI content that powers Gleap's AI assistant (Kai). AI content is used for automated customer support responses.
delete_ticket
Permanently delete a support ticket by its ID. This action cannot be undone.
Manage customer feedback, bug reports, and support tickets. Create, update, query, and delete tickets with filtering by status, priority, and assignee. Manage user sessions and contacts with custom data attributes. Add messages, agent replies, and internal notes to tickets with file attachments. Create and manage help center collections and articles. Run engagement campaigns including banners, emails, surveys, product tours, tooltips, checklists, modals, push notifications, and WhatsApp messages. Manage AI-powered support content for automated responses. Access project analytics and statistics. Configure message templates, team members, and project settings. Receive webhooks when feedback is created, updated, or deleted.
Common questions about connecting Gleap to AI agents with Metorial.