Connect Gleap to AI agents

Connect Gleap to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Tools

send_message

Send Message

Add a message or comment to a ticket. Supports agent replies, internal notes, and customer comments. Can include file attachments.

list_collections

List Help Center Collections

Retrieve all help center collections (categories) for the project. Each collection includes article and subcollection counts.

manage_engagement

Manage Engagement

Create, update, or delete engagement campaigns in Gleap. Supports banners, chat messages, emails, surveys, product tours, tooltips, checklists, news, modals, WhatsApp messages, cobrowse sessions, and push notifications.

list_articles

List Help Center Articles

Retrieve all articles within a help center collection, or search articles across all collections by keyword.

get_messages

Get Messages

Retrieve messages and comments for a specific ticket. Returns the conversation thread including agent replies, customer messages, and internal notes.

get_session

Get Session

Retrieve a session (contact/user) by session ID or by user ID. Returns user identity, custom data, and associated information.

create_session

Create Session

Create a new session (contact/user) in Gleap. Sessions store user identity information and custom data attributes. If a session with the same userId already exists, the existing session may be reused.

list_sessions

List Sessions

Retrieve sessions (contacts/users) from Gleap. Supports pagination, sorting, and search by name/email.

get_ticket

Get Ticket

Retrieve a single support ticket by its ID, including all metadata, status, priority, assignment, and content.

manage_collection

Manage Help Center Collection

Create, update, or delete a help center collection (category). Collections organize help center articles into groups.

manage_team

Manage Team

Create, update, or delete teams within a project. Teams can be used to organize agents and assign tickets.

update_session

Update Session

Update a session (contact/user) in Gleap. Modify identity info, custom data, tags, and other attributes.

create_ticket

Create Ticket

Create a new support ticket in Gleap. Can be used for bug reports, feature requests, or general support tickets. Optionally link to a session (contact).

update_ticket

Update Ticket

Update an existing support ticket. Modify status, priority, assignment, tags, content, and other properties. Can also archive or snooze tickets.

list_tickets

List Tickets

Query and retrieve support tickets from Gleap. Filter tickets by type, status, priority, and other properties. Supports pagination and sorting.

list_engagements

List Engagements

List engagement campaigns of a specific type. Retrieve all banners, chat messages, emails, surveys, product tours, tooltips, checklists, news, modals, WhatsApp messages, cobrowse sessions, or push notifications.

manage_article

Manage Help Center Article

Create, update, or delete a help center article within a collection. Articles can be published or saved as drafts.

manage_ai_content

Manage AI Content

Create, update, retrieve, or delete AI content that powers Gleap's AI assistant (Kai). AI content is used for automated customer support responses.

delete_ticket

Delete Ticket

Permanently delete a support ticket by its ID. This action cannot be undone.

More integrations teams use with Gleap

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Airtable

Create, read, update, and delete records in Airtable bases and tables. Manage base schemas including creating tables and fields. Filter records using formulas, sort by fields, and scope queries to specific views. Upsert records to find, create, or update in a single call. Upload attachments to records, read and write record comments, list accessible bases, and receive real-time base change events through webhooks.

Technical notes for Gleap

Manage customer feedback, bug reports, and support tickets. Create, update, query, and delete tickets with filtering by status, priority, and assignee. Manage user sessions and contacts with custom data attributes. Add messages, agent replies, and internal notes to tickets with file attachments. Create and manage help center collections and articles. Run engagement campaigns including banners, emails, surveys, product tours, tooltips, checklists, modals, push notifications, and WhatsApp messages. Manage AI-powered support content for automated responses. Access project analytics and statistics. Configure message templates, team members, and project settings. Receive webhooks when feedback is created, updated, or deleted.

Connect Gleap to production AI agents

See how Metorial gives Gleap access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Gleap to AI agents with Metorial.

  1. Can Metorial connect Gleap to AI agents?
    Yes. Metorial connects AI agents to Gleap through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.