Gleap MCP server

Connect Gleap to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Gleap MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the send message tool in Gleap
  • Use the list help center collections tool in Gleap
  • Use the manage engagement tool in Gleap
  • Use the list help center articles tool in Gleap
  • Use the get messages tool in Gleap
  • Use the get session tool in Gleap

Supported Tools

send_message

Send Message

Add a message or comment to a ticket. Supports teammate replies and internal notes. Can include file attachments.

list_collections

List Help Center Collections

Retrieve all help center collections (categories) for the project. Each collection includes article and subcollection counts.

manage_engagement

Manage Engagement

Create, update, or delete engagement campaigns in Gleap. Supports banners, chat messages, emails, surveys, product tours, tooltips, checklists, news, modals, WhatsApp messages, cobrowse sessions, and push notifications.

list_articles

List Help Center Articles

Retrieve all articles within a help center collection, or search articles across all collections by keyword.

get_messages

Get Messages

Retrieve messages and comments for a specific ticket. Returns the conversation thread including agent replies, customer messages, and internal notes.

get_session

Get Session

Retrieve a session (contact/user) by session ID or by user ID. Returns user identity, custom data, and associated information.

create_session

Create Session

Create a new session (contact/user) in Gleap. Sessions store user identity information and custom data attributes. If a session with the same userId already exists, the existing session may be reused.

list_sessions

List Sessions

Retrieve sessions (contacts/users) from Gleap. Supports pagination, sorting, and search by name/email.

get_ticket

Get Ticket

Retrieve a single support ticket by its ID, including all metadata, status, priority, assignment, and content.

manage_collection

Manage Help Center Collection

Create, update, or delete a help center collection (category). Collections organize help center articles into groups.

manage_team

Manage Team

Create, update, or delete teams within a project. Teams can be used to organize agents and assign tickets.

update_session

Update Session

Update a session (contact/user) in Gleap. Modify identity info, custom data, tags, and other attributes.

create_ticket

Create Ticket

Create a new support ticket in Gleap. Can be used for bug reports, feature requests, or general support tickets. Optionally link to a session (contact).

update_ticket

Update Ticket

Update an existing support ticket. Modify status, priority, assignment, tags, content, and other properties. Can also archive or snooze tickets.

list_tickets

List Tickets

Query and retrieve support tickets from Gleap. Filter tickets by type, status, priority, and other properties. Supports pagination and sorting.

list_engagements

List Engagements

List engagement campaigns of a specific type. Retrieve all banners, chat messages, emails, surveys, product tours, tooltips, checklists, news, modals, WhatsApp messages, cobrowse sessions, or push notifications.

manage_article

Manage Help Center Article

Create, update, or delete a help center article within a collection. Articles can be published or saved as drafts.

manage_ai_content

Manage AI Content

Create, update, retrieve, or delete AI content that powers Gleap's AI assistant (Kai). AI content is used for automated customer support responses.

delete_ticket

Delete Ticket

Permanently delete a support ticket by its ID. This action cannot be undone.

list_project_users

List Project Users

List teammates who can access the connected project, including project and organization members. Use their IDs to assign tickets or team membership. Service accounts are excluded by the provider.

get_current_user

Get Current User

Retrieve the authenticated Gleap teammate or service account identity.

get_article

Get Help Center Article

Retrieve a help center article and its stored content. Discover collection and article IDs with list_collections and list_articles. Optionally include content converted to HTML or Markdown.

Connect Gleap to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Gleap in Metorial. In your Metorial portal, enable the Gleap MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Gleap tools.

Run Gleap through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Gleap and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Gleap tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Gleap

Google Sheets

Create, read, and update spreadsheets and their cell data. Read and write values to individual cells, ranges, or multiple ranges using A1 notation or named ranges. Apply cell formatting including text styles, backgrounds, borders, number formats, and conditional formatting. Manage sheets (tabs) within a spreadsheet—add, delete, copy, rename, and reorder them. Create and manage embedded charts, pivot tables, filter views, data validation rules, protected ranges, named ranges, and merged cells. Perform batch operations to apply multiple updates atomically.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Resolve site users to numeric Person/Group LookupId values. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings.

Technical notes for Gleap

Manage customer feedback, bug reports, and support tickets. Create, update, query, and delete tickets with filtering by status, priority, and assignee. Manage user sessions and contacts with custom data attributes. Add messages, agent replies, and internal notes to tickets with file attachments. Create and manage help center collections and articles. Run engagement campaigns including banners, emails, surveys, product tours, tooltips, checklists, modals, push notifications, and WhatsApp messages. Manage AI-powered support content for automated responses. Access project analytics and statistics. Configure message templates, team members, and project settings.

Frequently asked questions

Common questions about connecting Gleap to AI agents with Metorial.

  1. How many tools does the Gleap MCP server have?
    The Gleap MCP server exposes 22 tools, including Send Message, List Help Center Collections, Manage Engagement. Each one is governed and traced through Metorial.
  2. Gleap exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Gleap MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Gleap and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Gleap MCP server yourself or use the hosted gateway.

Connect Gleap to production AI agents

See how Metorial gives your team governed access to Gleap, with tracing and security controls built in.