Does Claude Code support the Help Scout MCP server?

Yes. Claude Code connects to the Help Scout MCP server through one CLI command, pointed at your Metorial URL. You need the Claude Code CLI.

Do I need an API key to connect Help Scout to Claude Code?

No. You sign in to Help Scout once through Metorial, and Claude Code uses that connection. No API keys go into Claude Code's settings.

Which Help Scout tools can Claude Code use?

All 19 Help Scout tools your team allows, such as Manage Tags, Manage Organization, Get Conversation. Admins can narrow that list per team.

Can I control which teammates use Help Scout in Claude Code?

Yes. Role-based access control decides who can use Help Scout and which of its tools appear in Claude Code, and every call is logged with the person's identity.

What if Claude Code doesn't show Help Scout tools?

Run /mcp, select Metorial, and sign in. If sign-in keeps failing, choose Clear authentication in the same menu and sign in again.

Connect Help Scout to Claude Code

Ask Claude Code to use the create conversation tool in Help Scout
Ask Claude Code to use the get report tool in Help Scout
Ask Claude Code to use the manage knowledge base tool in Help Scout
Ask Claude Code to use the list users tool in Help Scout
Ask Claude Code to use the manage tags tool in Help Scout

1. Enable Help Scout in Metorial
In your Metorial portal, enable the Help Scout MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
2. Add the server over HTTP
Add --scope user to use it in every project.
```
claude mcp add --transport http metorial <your-magic-mcp-url>
```
3. Sign in
Run /mcp, select Metorial and sign in to load Help Scout tools.

Once Help Scout is enabled in Metorial, teammates sign in with SSO and get the same connection in Claude Code, with only the tools their role allows.

One link covers every app you approve. See how the MCP gateway handles access, roles and audit logs for the whole company.

Manage Tags: List, create, update, or delete tags.
Manage Organization: List, get, create, update, or delete organizations.
Get Conversation: Retrieve a single conversation with its full details and threads.
Update Customer: Update an existing customer's profile.
Manage Workflow: List, activate, deactivate, or manually run workflows (automation rules).
List Conversations: Search and list support conversations across mailboxes.
List Teams: List all teams in the Help Scout account.
List Mailboxes: List all mailboxes (shared inboxes) in the Help Scout account.
List Satisfaction Ratings: Retrieve customer satisfaction ratings.
Add Thread: Add a reply, note, or phone thread to an existing conversation.
Get Customer: Retrieve a customer's full profile including all emails, phone numbers, and other contact information.
List Customers: Search and list customer profiles.
Create Customer: Create a new customer profile with contact information.
Delete Conversation: Permanently delete a conversation.
Update Conversation: Update an existing conversation's properties.
And 4 more on the Help Scout MCP server page.

Help Scout tools appear as mcp__metorial__<tool>. Use that name in permission rules to allow or deny a tool.
Run /mcp to see whether Metorial is connected and to sign in again.
Claude Code warns when a tool result passes 10,000 tokens and caps it at 25,000 by default. Raise the cap with MAX_MCP_OUTPUT_TOKENS.
Pre-approve trusted Help Scout tools with allow rules in your settings so Claude Code stops asking each time.

claude mcp list shows "Needs authentication": Run /mcp, select Metorial, and sign in. If sign-in keeps failing, choose Clear authentication in the same menu and sign in again.
A teammate sees "Pending approval": Servers shared through a project .mcp.json need approval. Run claude in the project and approve Metorial when asked.
Large tool results are cut off: Claude Code limits MCP tool output to 25,000 tokens by default. Raise it with the MAX_MCP_OUTPUT_TOKENS environment variable.

Based on the Claude Code MCP documentation.

Frequently asked questions

Common questions about connecting Help Scout to AI agents with Metorial.

Does Claude Code support the Help Scout MCP server?
Yes. Claude Code connects to the Help Scout MCP server through one CLI command, pointed at your Metorial URL. You need the Claude Code CLI.
Do I need an API key to connect Help Scout to Claude Code?
No. You sign in to Help Scout once through Metorial, and Claude Code uses that connection. No API keys go into Claude Code's settings.
Which Help Scout tools can Claude Code use?
All 19 Help Scout tools your team allows, such as Manage Tags, Manage Organization, Get Conversation. Admins can narrow that list per team.
Can I control which teammates use Help Scout in Claude Code?
Yes. Role-based access control decides who can use Help Scout and which of its tools appear in Claude Code, and every call is logged with the person's identity.
What if Claude Code doesn't show Help Scout tools?
Run /mcp, select Metorial, and sign in. If sign-in keeps failing, choose Clear authentication in the same menu and sign in again.