How to connect Help Scout to Cursor

1. 1. Enable Help Scout in Metorial

   In your Metorial portal, enable the Help Scout MCP server and sign in with the account that owns the data. Access stays governed by your team policies.

2. 2. Add Metorial to your MCP config

   Use ~/.cursor/mcp.json for every project, or .cursor/mcp.json for one.

   Copy

   {
     "mcpServers": {
       "metorial": {
         "url": "<your-magic-mcp-url>"
       }
     }
   }

3. 3. Sign in

   Open Customize in the sidebar, find Metorial and sign in to load Help Scout tools.

• Manage Tags: List, create, update, or delete tags.
• Manage Organization: List, get, create, update, or delete organizations.
• Get Conversation: Retrieve a single conversation with its full details and threads.
• Update Customer: Update an existing customer's profile.
• Manage Workflow: List, activate, deactivate, or manually run workflows (automation rules).
• List Conversations: Search and list support conversations across mailboxes.
• List Teams: List all teams in the Help Scout account.
• List Mailboxes: List all mailboxes (shared inboxes) in the Help Scout account.
• List Satisfaction Ratings: Retrieve customer satisfaction ratings.
• Add Thread: Add a reply, note, or phone thread to an existing conversation.
• Get Customer: Retrieve a customer's full profile including all emails, phone numbers, and other contact information.
• List Customers: Search and list customer profiles.
• Create Customer: Create a new customer profile with contact information.
• Delete Conversation: Permanently delete a conversation.
• Update Conversation: Update an existing conversation's properties.
• And 4 more on the Help Scout MCP server page.

• Cursor picks MCP tools automatically when they are relevant, including in Plan Mode. Name a Help Scout tool to steer it.
• Cursor asks for approval before it uses an MCP tool by default. Click the arrow next to the tool name to check the arguments first.
• Switch the Metorial server off from Customize in the sidebar without removing it.
• Cursor shows each Help Scout tool response in chat, with expandable views of the arguments and the result.

Metorial connects but tools are missing or failing

Open the Output panel (Cmd+Shift+U), choose MCP Logs, and look for authentication or connection errors.

Your company blocks the server

Enterprise admins approve remote servers in Team Settings, then MCP Configuration. Ask them to add a URL entry for your Metorial URL.

Cursor asks before every tool call

That is the default. Allowlist the Metorial tools you trust in your Run Mode settings to run them without a prompt.

Based on the Cursor MCP documentation.