manage_mailbox
Manage Mailbox
Create, retrieve, update, or delete a shared mailbox. Use this to set up new shared inboxes (e.g., support@, sales@), modify existing ones, or remove mailboxes no longer needed.
Ask your agent in plain language. Each of these maps to a real tool on the server.
manage_mailbox
Create, retrieve, update, or delete a shared mailbox. Use this to set up new shared inboxes (e.g., support@, sales@), modify existing ones, or remove mailboxes no longer needed.
get_conversation
Retrieve full details of a specific conversation including its messages, assigned agent, status, tags, and metadata. Optionally include the conversation's messages for a complete view.
list_conversations
Retrieve conversations (threads) from your Helpwise mailboxes. Provide mailboxId for the current API, with labelId and pageToken to select a folder and continue pagination. Status, tag, query, and numbered pages retain legacy behavior.
manage_note
Add, list, or delete internal notes on a conversation. Notes are used for team collaboration and are not visible to customers. Use this to document context, follow-up actions, or share information with teammates.
manage_contact
Create, retrieve, update, or delete a contact. Contacts represent customers who communicate with your team. Use this to maintain your contact database programmatically.
list_teams
Retrieve all teams in your Helpwise account. Optionally get details for a specific team by providing a team ID.
list_messages
Retrieve all messages within a specific conversation. Returns the full email thread including sender, recipients, body, and timestamps.
manage_tag
List, retrieve, update, or delete tags used to categorize and organize conversations. Tags help teams filter and prioritize their workload.
list_users
Retrieve all users (agents and admins) in your Helpwise account. Returns user details including names, emails, and roles.
manage_webhook
Create, list, retrieve, or delete webhooks for receiving real-time event notifications. Webhooks deliver event payloads to your callback URL when events occur in Helpwise.
send_email
Send a new email or reply to an existing conversation from a Helpwise mailbox. Specify recipients, subject, body, and optionally CC/BCC. To reply to an existing thread, provide the conversationId.
delete_conversation
Permanently delete a conversation and all its associated messages. This action cannot be undone.
search_contacts
Search across all contacts in your Helpwise account by name, email, phone, or other attributes. Returns matching contacts with their full details.
list_contacts
Retrieve all contacts from your Helpwise account. Returns contact details including name, email, phone, and associated metadata.
manage_template
List, retrieve, update, or delete email templates (canned responses). Templates help maintain consistent messaging and save time on repetitive replies.
list_mailboxes
Retrieve all shared mailboxes in your Helpwise account. Returns mailbox details including email addresses, display names, and configuration. Use this to discover available inboxes before performing operations on specific mailboxes.
get_current_user
Retrieve the Helpwise user associated with the connected API key and secret.
manage_conversation_tags
Apply tags to conversations or remove them. Discover conversation IDs with list_conversations and tag IDs with manage_tag.
close_conversations
Close up to 99 Helpwise conversations. Use list_conversations to discover conversation IDs.
Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.
{"mcpServers": {"metorial": {"url": "<your-magic-mcp-url>"}}}
claude mcp add --transport http metorial <your-magic-mcp-url>
codex mcp add metorial --url <your-magic-mcp-url>codex mcp login metorial
One governed layer for every app your agents reach, not a separate connector per tool.
Manage shared inboxes and customer conversations across email, SMS, WhatsApp, live chat, and social media channels. Send and list emails, create and manage mailboxes, track and assign conversations, add internal notes, manage contacts, upload attachments, organize with tags, and use email templates. Manage teams, users, and webhooks for real-time event notifications on conversation lifecycle, assignment, and message activity.
Common questions about connecting Helpwise to AI agents with Metorial.