Connect Hiver to AI agents

Connect Hiver to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Tools

search_inbox_tags

Search Inbox Tags

Search for tags within a specific shared inbox. Can list all tags or search by name query. Useful for discovering available tags for categorizing conversations.

update_conversation

Update Conversation

Update properties of a conversation in a shared inbox. Supports modifying the conversation's status, assignee, and tags. Provide only the fields you want to change.

get_conversation

Get Conversation

Retrieve detailed information about a specific conversation in a shared inbox. Returns full conversation data including subject, status, assignee, tags, and timestamps.

search_inbox_users

Search Inbox Users

Search for users within a specific shared inbox. Can list all users or search by name/email query. Useful for finding team members to assign conversations to.

list_conversations

List Conversations

Retrieve conversations from a shared inbox with pagination support. Returns a list of conversations along with a pagination token for fetching subsequent pages. Use sorting options to control the order of results.

list_inboxes

List Inboxes

List all shared inboxes configured in your Hiver account. Returns inbox details including names and email addresses. Useful for discovering available shared mailboxes before performing operations on conversations within them.

get_inbox

Get Inbox

Retrieve detailed information about a specific shared inbox by its ID, including its users and tags. Provides a complete view of the inbox's team members and available categorization tags.

More integrations teams use with Hiver

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Hiver

Manage shared email inboxes and customer support conversations within Gmail and Outlook. List and browse shared inboxes, retrieve and update conversations (status, assignee, tags), search users and tags per inbox, and track email activity. Receive real-time webhooks for conversation updates, new inbound/outbound conversations, sent/received emails, internal notes, and CSAT ratings.

Connect Hiver to production AI agents

See how Metorial gives Hiver access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Hiver to AI agents with Metorial.

  1. Can Metorial connect Hiver to AI agents?
    Yes. Metorial connects AI agents to Hiver through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.