Connect Ringcentral to AI agents

Connect Ringcentral to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

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Supported Triggers

Tools12Triggers5

sms_events

SMS Events

Triggers when SMS messages are received or sent.

telephony_events

Telephony Events

Triggers on telephony session state changes such as setup, ringing, connected, held, and disconnected. Uses the RingCentral Subscription API to register for real-time call event notifications.

message_events

Message Store Events

Triggers when messages (voicemail, fax, SMS) are received or updated in the message store.

team_messaging_events

Team Messaging Events

Triggers when team messaging posts are created or updated.

presence_events

Presence Events

Triggers when user presence or availability status changes.

More integrations teams use with Ringcentral

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Discord

Send, edit, and delete messages in channels. Manage servers (guilds), channels, roles, members, invites, webhooks, threads, scheduled events, auto moderation rules, audit logs, application commands, and custom guild emojis. Add or remove users, assign roles, kick or ban members, and receive supported message, guild, channel, member, and inbound webhook triggers.

Confluence

Create, read, update, and delete pages, blog posts, comments, and attachments in Confluence spaces. Manage spaces, permissions, labels, and content restrictions. Search content using Confluence Query Language (CQL). Upload and download file attachments with versioning. Manage users, groups, and group memberships. Create and manage whiteboards, databases, folders, and templates. View and update inline tasks. Access audit logs. Listen for webhooks on page, blog, comment, attachment, space, label, and user events.

Gmail

Send, read, and search email messages with support for recipients, attachments, and HTML content. Create, update, and send drafts. Manage conversation threads and organize messages with labels. Search mailboxes using Gmail query syntax (from, to, subject, date, attachment filters). Configure mail settings including forwarding rules, filters, vacation responders, signatures, aliases, and delegates. Import and insert messages for migration. Sync mailbox changes incrementally via history API. Subscribe to mailbox change notifications via push notifications.

Technical notes for Ringcentral

Send and receive SMS, MMS, and fax messages from RingCentral phone numbers. Place and manage voice calls with controls like hold, transfer, park, and conference. Create and schedule video meetings and webinars, manage meeting recordings and registrations. Post messages, adaptive cards, tasks, and files into team messaging chats and channels. Access call logs and analytics with aggregate and timeline-based reporting. Manage account users, extensions, devices, phone numbers, and presence status. Connect with customers across social channels including Facebook, WhatsApp, Instagram, and X (Twitter). Leverage AI-powered speech-to-text transcription, conversation summaries, and interaction analytics. Subscribe to real-time event notifications via webhooks or WebSockets for calls, messages, presence changes, and more.

Connect Ringcentral to production AI agents

See how Metorial gives Ringcentral access the governance, tracing, and security controls teams need.

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Frequently asked questions

Common questions about connecting Ringcentral to AI agents with Metorial.

  1. Can Metorial connect Ringcentral to AI agents?
    Yes. Metorial connects AI agents to Ringcentral through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.