list_surveys
List Surveys
Retrieve all surveys configured in your Simplesat account. Returns survey details including name, brand, metric type (CSAT, NPS, CES, 5-star), and survey token.
list_surveys
Retrieve all surveys configured in your Simplesat account. Returns survey details including name, brand, metric type (CSAT, NPS, CES, 5-star), and survey token.
list_questions
Retrieve survey questions from your Simplesat account. Can be filtered by survey ID. Returns question text, type, choices, ordering, and associated rules.
get_responses
Retrieve complete survey responses. A response groups all answers from the same survey submission, including customer details, ticket info, and all individual answers. Supports filtering by date range.
upsert_customer
Create a new customer or update an existing one in Simplesat. The customer's email is used as the unique identifier — if a customer with the given email already exists, their record will be updated. Custom attribute fields that don't exist yet will be created automatically.
get_answers
Retrieve individual feedback answers from survey questions. Answers are individual ratings or comments. Supports filtering by date range to narrow results. Each answer includes the choice, sentiment, follow-up text, and associated question/survey info.
send_survey_email
Send an event-based survey email to a customer. Triggers a survey email from Simplesat, useful for collecting feedback after key moments such as purchases, support resolutions, or onboarding completion. You can include customer details, ticket info, and team member data. Simplesat's email suppression feature automatically prevents sending too many surveys to the same customer.
list_team_members
Retrieve all team members from your Simplesat account. Team members represent agents or employees who can be associated with survey feedback.
get_team_member
Look up a team member by their ID. Returns the team member's name and email, useful for associating feedback with specific agents or employees.
Collect, manage, and analyze customer satisfaction feedback through CSAT, NPS, and CES surveys. Retrieve surveys, questions, and response data with date filtering. Create and update customers via upsert using email as key. Send event-based email surveys triggered by customer interactions (e.g., purchases, ticket resolutions). Look up team members to associate feedback with agents. Receive real-time webhook notifications when new feedback is submitted. Integrates with helpdesks and CRMs to embed surveys in ticket emails and sync feedback data.
Common questions about connecting Simplesat to AI agents with Metorial.