manage_action
Create, retrieve, update, delete, attach, or detach custom actions for agents. Custom actions extend agent capabilities by integrating external APIs — pull live information, create records, or adjust conversational flow. Use the **operation** field to choose what to do. For "attach" and "detach", provide an agent ID and a list of action IDs.
get_call
Retrieve detailed information about a specific call. Returns transcript, recording URL, call status, duration, end-call reason, collected variables, and telephony details.
manage_contact
Create, retrieve, update, or delete a contact in Synthflow. Contacts are used for phonebook management and call targeting. Use the **operation** field to choose the action.
export_analytics
Export usage analytics data from Synthflow. Supports datetime-based filtering for precise time-based queries. Returns call metrics and usage summaries.
update_agent
Update an existing AI voice agent's configuration. Only provided fields are updated; omitted fields remain unchanged. Can modify name, phone number, voice, prompt, webhook URL, recording settings, and more.
list_calls
List call history for a specific agent. Supports filtering by date range, call status, duration, and lead phone number. Returns call metadata with pagination.
manage_knowledge_base
Create, retrieve, update, or delete a knowledge base. Knowledge bases allow agents to reference specific domain information during calls. Use the **operation** field to choose the action.
list_agents
List AI voice agents in your Synthflow account. Returns agent details including name, type, phone number, and configuration. Supports pagination for large collections.
manage_subaccount
Create, retrieve, update, delete, or list subaccounts for agency-level operations. Subaccounts share the main account's total concurrency, as set by your plan.
list_phone_numbers
List provisioned phone numbers in your workspace. Returns number details including SID and capabilities. Use these numbers when assigning agents for inbound/outbound calling.
delete_agent
Permanently delete an AI voice agent from your Synthflow account. This action cannot be undone.
make_call
Initiate an outbound phone call through a Synthflow AI agent. Specify the agent, recipient phone number, and recipient name. Supports custom variables for dynamic prompt injection, custom greetings, and webhook URLs for post-call notifications.
get_agent
Retrieve detailed information about a specific AI voice agent by its model ID. Returns the full agent configuration including prompts, voice settings, phone number, type, and recording preferences.
run_simulation
List simulation suites or execute a simulation suite to test an agent before going live. Simulations run rehearsal calls using predefined test cases.
list_voices
Browse available voices for AI agents. Returns voice IDs, names, and preview URLs. Use the voice ID when creating or updating an agent.
create_agent
Create a new AI voice agent in Synthflow. Configure the agent type (inbound, outbound, or widget), voice, prompt, language, and other settings. Returns the new agent's model ID.
Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.
Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.
Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.
Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.
Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.
Send, edit, and delete messages in channels. Manage servers (guilds), channels, roles, members, invites, webhooks, threads, scheduled events, auto moderation rules, audit logs, application commands, and custom guild emojis. Add or remove users, assign roles, kick or ban members, and receive supported message, guild, channel, member, and inbound webhook triggers.
Create, configure, and manage AI-powered voice agents for automating inbound and outbound phone calls. Initiate live calls, monitor active conversations, and retrieve call history with transcripts and recordings. Upload domain knowledge bases, browse and assign voices, and provision phone numbers. Run simulations and test cases before deploying agents. Register custom actions to integrate external APIs during calls. Manage contacts, subaccounts, webhook logs, and export analytics. Supports post-call and inbound call webhooks for real-time notifications and dynamic call routing.
Common questions about connecting Synthflow Ai to AI agents with Metorial.
