Connect Twilio to AI agents

Connect Twilio to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Triggers

message_status

Message Status Update

Triggered when a message delivery status changes (e.g. queued, sent, delivered, failed, undelivered, read). Configure the status callback URL on individual messages or on your Messaging Service.

call_status

Call Status Update

Triggered when a voice call status changes (initiated, ringing, answered, completed). Configure the status callback URL on individual calls or on your Twilio phone number.

incoming_message

Incoming Message

Triggered when an SMS, MMS, or WhatsApp message is received on a Twilio phone number. Configure the webhook URL on your Twilio phone number or Messaging Service to point to the provided webhook URL.

incoming_call

Incoming Call

Triggered when a voice call is received on a Twilio phone number. Configure the Voice webhook URL on your Twilio phone number to point to the provided webhook URL.

More integrations teams use with Twilio

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Discord

Send, edit, and delete messages in channels. Manage servers (guilds), channels, roles, members, invites, webhooks, threads, scheduled events, auto moderation rules, audit logs, application commands, and custom guild emojis. Add or remove users, assign roles, kick or ban members, and receive supported message, guild, channel, member, and inbound webhook triggers.

Confluence

Create, read, update, and delete pages, blog posts, comments, and attachments in Confluence spaces. Manage spaces, permissions, labels, and content restrictions. Search content using Confluence Query Language (CQL). Upload and download file attachments with versioning. Manage users, groups, and group memberships. Create and manage whiteboards, databases, folders, and templates. View and update inline tasks. Access audit logs. Listen for webhooks on page, blog, comment, attachment, space, label, and user events.

Gmail

Send, read, and search email messages with support for recipients, attachments, and HTML content. Create, update, and send drafts. Manage conversation threads and organize messages with labels. Search mailboxes using Gmail query syntax (from, to, subject, date, attachment filters). Configure mail settings including forwarding rules, filters, vacation responders, signatures, aliases, and delegates. Import and insert messages for migration. Sync mailbox changes incrementally via history API. Subscribe to mailbox change notifications via push notifications.

How to use Twilio on Metorial

Automate Shopify Order Fulfillment Alerts via Twilio SMS

When Shopify orders meet specific criteria—high value, specific product type, or delayed fulfillment—send automated SMS alerts to the operations team via Twilio so nothing falls through the cracks.

Automate Shopify Refund Order Management and Customer Notifications via Twilio

When refund-eligible orders are identified in Shopify, process the order status update, notify the customer via SMS through Twilio, and keep the operations team informed of refund activity.

Send Personalized Onboarding Sequences via Twilio SMS After HubSpot Contact Creation

When a new customer contact is created in HubSpot at the onboarding stage, the agent retrieves their details, looks up their phone number, and sends a personalized SMS welcome and onboarding sequence via Twilio.

Send SMS Alerts via Twilio When Snowflake Anomaly Queries Detect Data Issues

The agent runs scheduled anomaly detection queries against Snowflake to check for data quality issues such as null spikes, row count drops, or unexpected value distributions, and sends SMS alerts via Twilio to the on-call data engineer when thresholds are breached.

Verify Customer Identities via Twilio Before Salesforce Record Updates

Before an agent updates sensitive Salesforce customer records, trigger a Twilio OTP verification to the customer's phone number and only proceed with the record change after the code is confirmed.

Verify Customer Identity via Twilio Before Updating Salesforce Records

Before an agent makes sensitive changes to a Salesforce customer record, it sends an OTP to the customer's phone via Twilio, waits for verification, and only proceeds with the record update after the code is confirmed.

Technical notes for Twilio

Send and receive SMS, MMS, WhatsApp, and RCS messages. Make, receive, and monitor phone calls with programmable call control. Verify user identities via OTP, TOTP, and silent network authentication. Look up phone number intelligence including carrier, line type, caller name, and SIM swap detection. Manage multi-channel conversations across chat, SMS, and WhatsApp. Search for and purchase phone numbers, configure voice and messaging endpoints, schedule messages for future delivery, and inspect call recording metadata.

Connect Twilio to production AI agents

See how Metorial gives Twilio access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Twilio to AI agents with Metorial.

  1. Can Metorial connect Twilio to AI agents?
    Yes. Metorial connects AI agents to Twilio through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.