Victorops MCP server

Connect Victorops to Claude, ChatGPT, Cursor, Claude Code, Codex, Gemini, GitHub Copilot and any other MCP client, for your whole team. Metorial adds security, governance, and tracing, and gives everyone one Magic MCP URL to connect.

What you can do with the Victorops MCP server

Ask your agent in plain language. Each of these maps to a real tool on the server.

  • Use the manage incident tool in Victorops
  • Use the send chat message tool in Victorops
  • Use the list incidents tool in Victorops
  • Use the manage escalation policy tool in Victorops
  • Use the manage incident notes tool in Victorops
  • Use the create on call override tool in Victorops

Supported Tools

manage_incident

Manage Incident

Acknowledge, resolve, or reroute one or more incidents. Supports acknowledging/resolving specific incidents by number, all incidents for a specific user, or rerouting incidents to different escalation policies or users.

send_chat_message

Send Chat Message

Send a chat message to the VictorOps timeline. Messages appear in the team timeline and can be used to communicate during incident response.

list_incidents

List Incidents

List currently open, acknowledged, and recently resolved incidents. Returns all active incidents across the organization with their current phase, paged users, and alert details.

manage_escalation_policy

Manage Escalation Policy

List, get, create, update, or delete escalation policies. Policies define the notification paths when incidents are triggered. You can also list policies for a specific team.

manage_incident_notes

Manage Incident Notes

Create, update, delete, or list notes on a specific incident. Notes provide a way to annotate incidents with additional context during and after incident response.

create_on_call_override

Create On-Call Override

Take on-call from another user within an escalation policy. This creates an immediate on-call override, temporarily replacing the currently on-call user.

manage_user

Manage User

Create, update, retrieve, or remove a user in the organization. Can also list all users. When removing a user, a replacement username is required.

get_on_call

Get On-Call

Get current on-call users and schedules. Can retrieve the organization-wide on-call roster, a specific user's on-call schedule, or a specific team's on-call schedule.

manage_maintenance_mode

Manage Maintenance Mode

Check, start, or end maintenance mode. Maintenance mode temporarily mutes alerts for specific routing keys or globally, allowing server maintenance without paging team members.

create_incident

Create Incident

Create a new incident and page the specified targets. Targets can be users or escalation policies. This replicates the manual incident creation process.

manage_team

Manage Team

Create, update, retrieve, delete teams, or manage team membership. Also supports listing all teams, viewing team members and admins, adding or removing members.

search_incident_history

Search Incident History

Search through historical incidents with various filters. Useful for post-incident reviews, reporting, and analyzing incident patterns over time.

manage_routing_keys

Manage Routing Keys

List all routing keys with their associated teams, or create a new routing key with escalation policy mappings. Routing keys connect incoming alerts to the appropriate escalation policies and teams.

get_team_rotations

Get Team Rotations

Get all rotation groups for a team. Rotations define recurring on-call schedules and are referenced by escalation policies to determine who is on-call.

get_shift_log

Get Shift Log

Get shift change history for a team. Useful for analyzing on-call workload and generating shift reports over a given time period.

get_incident

Get Incident

Read one Splunk On-Call incident by its numeric incident number, including phase, alerts and paging targets.

list_chat_messages

List Chat Messages

Read organization or incident chat messages with offset pagination.

delete_routing_key

Delete Routing Key

Remove an existing routing key. The default key cannot be deleted; removing other keys changes routing of incoming alerts.

Connect Victorops to your AI client

Every client uses the same Magic MCP URL, and so does any other MCP client. Add it once and sign in with SSO.

  1. Enable Victorops in Metorial. In your Metorial portal, enable the Victorops MCP server and sign in with the account that owns the data. Access stays governed by your team policies.
  2. Add a custom connector. Open Customize, then Connectors. Select Add, then Custom, then Web.
  3. Paste your Metorial MCP URL. Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.
  4. Sign in. Select Add and sign in to load Victorops tools.

Run Victorops through the Metorial gateway

One governed layer for every app your agents reach, not a separate connector per tool.

  • Give Victorops and every other app to your whole team through one MCP gateway, behind your SSO.
  • Scope which teams and agents can use Victorops tools with role-based access control, and trace every call.
  • Prefer to run it yourself? Metorial is open source and self-hostable.

More integrations teams use with Victorops

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Slack

Slack: connect with bot OAuth or user OAuth to work with messages, conversations, search, files, Canvases, Lists, profiles, reactions, reminders, and workspace productivity settings.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Resolve site users to numeric Person/Group LookupId values. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Retrieve site properties and search for sites across Microsoft 365.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Airtable

Create, read, update, and delete records in Airtable bases and tables. Manage base schemas including creating tables and fields. Filter records using formulas, sort by fields, and scope queries to specific views. Upsert records to find, create, or update in a single call. Upload attachments to records, read and write record comments, list accessible bases, and receive real-time base change events through webhooks.

Technical notes for Victorops

Manage Splunk On-Call (formerly VictorOps) incidents, teams, users, escalation policies and routing keys. Read on-call schedules, rotations, incident history and shift logs. Request immediate on-call takeovers, control maintenance mode, manage incident notes, and send or read timeline chat messages.

Frequently asked questions

Common questions about connecting Victorops to AI agents with Metorial.

  1. How many tools does the Victorops MCP server have?
    The Victorops MCP server exposes 18 tools, including Manage Incident, Send Chat Message, List Incidents. Each one is governed and traced through Metorial.
  2. Victorops exposes tools your agents call on demand; it does not publish event triggers yet. Everything still runs through one governed MCP URL.
  3. Any MCP client, including VS Code, Windsurf, Zed, OpenCode and Grok. Each one reaches the Victorops MCP server through the same Metorial URL.
  4. Use role-based access control to decide which teams, users, and agents can use Victorops and which of its tools they can call.
  5. Yes. Metorial is open source, so you can run the Victorops MCP server yourself or use the hosted gateway.

Connect Victorops to production AI agents

See how Metorial gives your team governed access to Victorops, with tracing and security controls built in.