Connect Wati to AI agents

Connect Wati to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

Supported Tools

manage_contact

Manage Contact

Create a new contact, update an existing contact's custom attributes, or retrieve contact details. Use action "create" to add a new contact, "update" to modify custom parameters, or "get" to fetch contact details.

list_templates

List Templates

Retrieve all WhatsApp message templates configured in your Wati account. Returns template names, statuses, categories, and languages. Use this to find template IDs for sending template messages.

list_channels

List Channels

Retrieve the WhatsApp channels (phone numbers) connected to your Wati account. Use this to find channel identifiers for multi-number setups.

list_contacts

List Contacts

Retrieve a paginated list of contacts stored in Wati. Returns contact details including name, phone number, status, custom parameters, and team assignments.

get_messages

Get Messages

Retrieve WhatsApp message history for a given contact or conversation. Returns a paginated list of messages.

list_campaigns

List Campaigns

Retrieve a paginated list of broadcast campaigns. Campaigns are used to send template messages to targeted groups of contacts.

start_chatbot

Start Chatbot

Trigger a chatbot for a specific contact. You can also list available chatbots to find the correct chatbot ID. Requires Pro plan or above.

manage_conversation

Manage Conversation

Manage a WhatsApp conversation by assigning it to an operator or updating its status. Use "assign_operator" to route a conversation to a specific team member, or "update_status" to change the conversation state (e.g., open, resolved).

send_template_message

Send Template Message

Send a pre-approved WhatsApp template message to a contact. Template messages can be sent at any time, unlike session messages which require an active conversation window. Supports dynamic parameter substitution and optional scheduling for future delivery.

send_message

Send Message

Send a WhatsApp message within an active session. Supports text messages and file attachments (via URL). Messages can only be sent within a 24-hour window after a user's last interaction.

More integrations teams use with Wati

Slack

Slack: connect with bot OAuth or user OAuth. Send, update, delete, and schedule messages; list and cancel scheduled messages; open DMs and group DMs; manage conversations, members, files, reactions, pins, bookmarks, reminders, user groups, and user status; search messages and files with user scopes; and retrieve user, conversation, and workspace info.

Sharepoint

Manage SharePoint sites, document libraries, lists, and files. Create, read, update, and delete lists and list items with custom columns. Upload, download, move, copy, and version files in document libraries. Search across sites, files, folders, lists, and list items using Microsoft Search. Manage permissions at site, list, and item levels with granular access control. Define and manage content types and site columns. Subscribe to webhooks for list and library change notifications. Retrieve site properties and search for sites across Microsoft 365.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Wati

Send and receive WhatsApp messages, manage contacts, and run broadcast campaigns. Send session messages, template messages, interactive button and list messages, and file attachments. Manage contacts by adding, updating, and assigning them to teams. Retrieve conversation history and assign chats to operators. Create, retrieve, and delete WhatsApp message templates. Launch and manage chatbot flows for contacts. Run broadcast campaigns with targeted template messages. Access sales analytics and lead stage data. Send order details and track payment statuses via WhatsApp Pay. Configure webhooks to receive notifications for inbound messages, delivery statuses, template updates, and account events.

Connect Wati to production AI agents

See how Metorial gives Wati access the governance, tracing, and security controls teams need.

Frequently asked questions

Common questions about connecting Wati to AI agents with Metorial.

  1. Can Metorial connect Wati to AI agents?
    Yes. Metorial connects AI agents to Wati through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.