Connect Zoho Desk to AI agents

Connect Zoho Desk to Claude, Codex, Cursor, or other AI agents for your entire team. Metorial security, governance, observability, and gives your team a unified Magic MCP url to connect.

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Supported Tools

Tools23Triggers7

manage_time_entry

Manage Time Entry

Create, update, or retrieve a time entry against a ticket. Time entries track hours spent on tickets and can include cost data. Specify a timeEntryId to update/retrieve, or a ticketId to create a new entry.

manage_task

Manage Task

Create, update, or retrieve a task. Tasks can be standalone or associated with tickets. Specify an existing taskId to update or retrieve, or omit it to create a new task.

search

Search

Search across tickets, contacts, or accounts using keyword-based queries. Specify the module to search within and optional filters. Returns matching records with basic details.

list_tickets

List Tickets

List support tickets with optional filtering by department, assignee, status, and sorting. Returns paginated results.

list_tasks

List Tasks

List tasks with optional filtering by department and status.

create_ticket

Create Ticket

Create a new support ticket in Zoho Desk. Supports setting subject, description, contact, department, priority, status, assignee, due date, category, channel, and custom fields.

manage_contact

Manage Contact

Create, update, or retrieve a customer contact. Use this to manage customer contact records in Zoho Desk. Specify an existing contactId to update or retrieve, or omit it to create a new contact.

list_articles

List Articles

List knowledge base articles within a specific category. Also supports listing KB categories if no category ID is provided.

delete_ticket

Delete Ticket

Permanently delete a support ticket by its ID. This action cannot be undone.

list_agents

List Agents

List support agents with optional filtering by department and status. Can also retrieve a specific agent by ID.

list_departments

List Departments

List all departments in the organization. Optionally retrieve a specific department by ID.

update_ticket

Update Ticket

Update an existing support ticket. Change subject, description, status, priority, assignee, due date, category, and custom fields. Can also move a ticket to a different department or merge tickets.

add_ticket_thread

Reply to Ticket

Send an email reply on a ticket. Creates a new thread (email conversation entry) on the ticket. Use this to respond to the customer or forward the ticket.

delete_contact

Delete Contact

Permanently delete a customer contact by ID. This action cannot be undone.

delete_article

Delete Article

Permanently delete a knowledge base article by ID. This action cannot be undone.

get_ticket

Get Ticket

Retrieve a support ticket by its ID, including details like subject, description, status, priority, assignee, contact, threads, and comments. Optionally include related data.

list_accounts

List Accounts

List company accounts with optional sorting and pagination.

manage_article

Manage Article

Create, update, or retrieve a knowledge base article. Specify an articleId to update or retrieve an existing article, or provide a categoryId to create a new one. Articles support HTML content, status management, and SEO metadata.

delete_task

Delete Task

Permanently delete a task by ID. This action cannot be undone.

delete_account

Delete Account

Permanently delete a company account by ID. This action cannot be undone.

manage_account

Manage Account

Create, update, or retrieve a company account. Accounts represent organizations/companies in Zoho Desk. Specify an existing accountId to update or retrieve, or omit it to create a new account.

add_ticket_comment

Add Ticket Comment

Add a comment to an existing ticket. Comments can be public (visible to the customer) or private (internal notes visible only to agents).

list_contacts

List Contacts

List customer contacts with optional sorting and pagination.

More integrations teams use with Zoho Desk

Linear

Create, read, update, and delete issues across teams with support for priorities, labels, assignees, due dates, and workflow states. Manage projects that group related issues, and organize work into time-boxed cycles (sprints). Create and manage documents, comments, and file attachments. Search issues using vector similarity or rich filters. Configure teams, workflow states, and labels. Track customers and link them to issues. Subscribe to real-time webhooks for changes to issues, projects, cycles, comments, documents, and more.

GitHub

Manage repositories, issues, and pull requests. Create and configure branches, star repositories, review code, and merge changes. Automate CI/CD workflows with GitHub Actions, manage workflow runs, secrets, and artifacts. Track issues with labels, milestones, and assignees. Search across code, repositories, issues, and users. Manage organizations, teams, and memberships. Create and manage projects, gists, packages, deployments, and environments. Access security alerts including code scanning, secret scanning, and Dependabot alerts. Read and write file contents in repositories. Manage webhooks, notifications, and codespaces.

Hubspot

Create, read, update, and delete CRM objects including contacts, companies, deals, tickets, and custom objects. Manage associations between CRM records. Track engagements such as calls, emails, meetings, notes, and tasks. Send transactional and marketing emails, manage campaigns, and handle subscription preferences. Build and manage marketing workflows, sequences, and automation actions. Manage CMS content including blog posts, landing pages, and HubDB tables. Handle commerce data including products, orders, invoices, quotes, and payments. Create and manage contact lists for segmentation. Configure deal, ticket, and order pipelines with custom stages. Search and filter CRM records. Bulk import and export CRM data. Manage users, teams, and account settings. Subscribe to webhooks for real-time notifications on object creation, deletion, property changes, merges, and association changes.

Salesforce

Manage CRM data including Accounts, Contacts, Leads, Opportunities, Cases, and custom objects. Create, read, update, and delete records. Query data using SOQL and search across objects using SOSL. Perform bulk data operations for large-scale imports, exports, and migrations. Execute composite requests to batch multiple operations in a single API call. Access analytics, reports, and dashboards. Manage files and attachments associated with records. Interact with Chatter feeds, posts, and groups for social collaboration. Subscribe to real-time change events via Change Data Capture and Platform Events. Manage org metadata including custom objects, fields, layouts, and workflows. Query data using GraphQL for precise data retrieval across related objects.

Apolloio

Search and prospect B2B contacts and companies from a database of over 275 million people and 70 million organizations. Enrich people and company data with emails, phone numbers, and firmographic details. Create and manage contacts, accounts, deals, and tasks. Add contacts to email sequences and manage sequence statuses. Log and search call records. Perform bulk operations for contact creation, account creation, task creation, and data enrichment.

Microsoft Outlook

Send, read, reply to, forward, and manage email messages in user mailboxes. Organize messages into folders, apply categories, flags, and importance levels. Manage file and item attachments. Create, update, delete, and respond to calendar events and meetings. Find available meeting times, manage attendees, handle recurrence, and work with shared or delegated calendars. Create, read, update, and delete contacts, organize them into contact folders, and manage contact photos. Manage tasks and task lists via Microsoft To Do, including due dates, reminders, recurrence, and checklist items. Subscribe to webhook notifications for changes to messages, calendar events, and contacts. Support for Focused Inbox, @-mentions, mail tips, send-on-behalf, and send-as capabilities.

Technical notes for Zoho Desk

Manage customer support tickets, contacts, accounts, and knowledge base articles. Create, update, search, and delete support tickets with custom fields, priorities, statuses, and assignments. Handle ticket threads (email conversations), comments, attachments, and approvals. Manage customer contacts and company accounts with associated activities. Create and organize knowledge base articles with categories, translations, and versioning. Track agent availability and channel preferences. Log time entries against tickets and tasks with cost tracking. Manage tasks, calls, and calendar events tied to support operations. Configure departments for ticket routing and agent assignments. Search across tickets, contacts, accounts, and other modules. Receive real-time webhook notifications for changes to tickets, contacts, accounts, agents, articles, tasks, calls, time entries, and instant messaging sessions.

Connect Zoho Desk to production AI agents

See how Metorial gives Zoho Desk access the governance, tracing, and security controls teams need.

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Frequently asked questions

Common questions about connecting Zoho Desk to AI agents with Metorial.

  1. Can Metorial connect Zoho Desk to AI agents?
    Yes. Metorial connects AI agents to Zoho Desk through a governed integration layer, so teams can use the provider while keeping access controlled and observable.
  2. Metorial is MCP compatible and lets teams expose approved provider tools to MCP-capable agents and clients through a controlled access layer.
  3. Metorial applies policies across users, groups, providers, agents, and individual tools, then records the context around every agent interaction.
  4. Yes. Metorial records provider activity so teams can inspect tool calls, troubleshoot integrations, and give security teams the visibility they need.