ticket_events
Ticket Events
Triggered when a ticket is created, updated, deleted, or when comments, threads, approvals, or attachments are added or changed.
ticket_events
Triggered when a ticket is created, updated, deleted, or when comments, threads, approvals, or attachments are added or changed.
article_events
Triggered when knowledge base articles, translations, categories, or sections are created, updated, deleted, or receive feedback.
contact_events
Triggered when a customer contact is created, updated, or deleted.
account_events
Triggered when a company account is created, updated, or deleted.
agent_events
Triggered when an agent is created, updated, deleted, or when their presence or channel preference changes.
activity_events
Triggered when calls, calendar events, time entries, or departments are created, updated, or deleted.
task_events
Triggered when a task is created, updated, or deleted.
Manage customer support tickets, contacts, accounts, and knowledge base articles. Create, update, search, and delete support tickets with custom fields, priorities, statuses, and assignments. Handle ticket threads (email conversations), comments, attachments, and approvals. Manage customer contacts and company accounts with associated activities. Create and organize knowledge base articles with categories, translations, and versioning. Track agent availability and channel preferences. Log time entries against tickets and tasks with cost tracking. Manage tasks, calls, and calendar events tied to support operations. Configure departments for ticket routing and agent assignments. Search across tickets, contacts, accounts, and other modules. Receive real-time webhook notifications for changes to tickets, contacts, accounts, agents, articles, tasks, calls, time entries, and instant messaging sessions.
Common questions about connecting Zoho Desk to AI agents with Metorial.