new_cases
New Cases
Triggers when new customer care cases are created or updated in Sprout Social.
new_cases
Triggers when new customer care cases are created or updated in Sprout Social.
new_messages
Triggers when new messages (posts, comments, DMs, mentions, reviews, replies) are received by or published to owned social profiles.
inbound_webhook
Receives HTTP POST at the Slates webhook URL. Parses JSON into payload (or stores raw body if not JSON). Configure your provider to POST here when supported.
Manage social media presence across X, Facebook, Instagram, LinkedIn, YouTube, TikTok, Pinterest, Threads, and Bluesky. Retrieve profile analytics including impressions, follower counts, engagement, and video views. Access post-level performance metrics such as reactions, comments, and shares. Retrieve messages (posts, comments, DMs, mentions, reviews) received or published by owned profiles. Create draft publishing posts with scheduled delivery times, media attachments, and tags targeting multiple profiles and networks. Upload media files for use in posts. Query social listening topics for earned media data including sentiment, engagement, and volume metrics. Manage customer care cases filtered by status, priority, type, queue, and assigned user. Retrieve account metadata including connected profiles, groups, tags, users, teams, and listening topics.
Common questions about connecting Sprout Social to AI agents with Metorial.