END-USER PRIVACY POLICY

Effective Date: February 1, 2025
Last Updated: February 1, 2025

This End-User Privacy Policy ("Policy") governs the relationship between Metorial (operated by Tobias Herber, and referred to as "Metorial," "we," "us," or "our") and you, the App-End User ("you" or "your"), when you directly interact with Metorial. This Policy applies specifically in situations where App-End Users access or use Metorial directly, such as through the "Metorial Portals" feature.

1. Relationship to Other Metorial Documents

This Policy supplements and should be read in conjunction with the following Metorial documents, which also apply to your direct interactions with Metorial:

  • Metorial Privacy Policy: The main Metorial Privacy Policy outlines our overall data processing practices. By agreeing to this Policy, you also agree to the Metorial Privacy Policy.
  • Metorial Terms of Service: The Metorial Terms of Service govern your access to and use of the Metorial platform.
  • Metorial Data Processing Addendum (DPA): The Metorial DPA governs the processing of Personal Data when Metorial acts as a data processor on behalf of a Subscriber.

In the event of any conflict between this Policy and the Metorial Privacy Policy, Terms of Service, or DPA, the provisions of the DPA shall prevail solely with respect to data processing matters, consistent with the DPA's terms.

2. Information We Collect

When you directly interact with Metorial, we may collect the following types of information:

  • Account Information: If you create an account with Metorial, we collect your name, email address, and password.
  • Usage Data: We collect information about how you use Metorial, including the AI models you interact with, the data you provide, and the workflows you create or use.
  • Log Data and Device Information: We automatically collect log data, such as your IP address, browser type, operating system, and device information.
  • Communication Data: We collect data when you communicate with us, such as through support requests or feedback forms.
  • Cookies and Similar Technologies: We use essential cookies for Service functionality. We do not use tracking cookies or advertising technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and Maintaining Metorial: To provide you with access to Metorial and its features, and to ensure the platform is functioning properly.
  • Personalizing Your Experience: To personalize your experience with Metorial, such as by recommending AI models or workflows that may be of interest to you.
  • Communicating With You: To respond to your inquiries, provide support, and send you important notices about Metorial.
  • Improving Metorial: To improve Metorial and develop new features.
  • Preventing Fraud and Abuse: To detect and prevent fraud, abuse, and other harmful activity.
  • Complying With Legal Obligations: To comply with applicable laws and regulations.
  • Protecting Our Legal Rights: To protect our legal rights and interests.

4. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

  • Service Providers and Sub-Processors: We may share your information with service providers and sub-processors who assist us in providing Metorial. These are bound by contractual obligations to protect your data.
  • Legal Authorities: We may disclose your information to legal authorities when required by law.
  • Business Partners (With Your Consent): We may share your information with business partners with your consent.
  • Professional Advisors: We may share your information with our professional advisors, such as lawyers and accountants.
  • In Connection with Business Transactions: We may share your information in connection with a business transaction, such as a merger or acquisition.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, and access controls. However, no security measures are perfect, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide you with access to Metorial, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

7. Your Rights

You have the following rights with respect to your personal information:

  • Access: You have the right to access your personal information.
  • Correction: You have the right to correct inaccurate data.
  • Deletion: You have the right to request deletion of your data.
  • Restriction of Processing: You have the right to restrict the processing of your data.
  • Data Portability: You have the right to data portability.
  • Objection to Processing: You have the right to object to processing.
  • Withdrawal of Consent: You have the right to withdraw consent (where applicable).
  • Lodge Complaints: You have the right to lodge complaints with supervisory authorities.

To exercise these rights, contact us at [email protected].

8. International Data Transfers

We process and store data in the European Union. Any transfers outside the EU will comply with applicable data protection laws and appropriate safeguards.

9. Changes to This Policy

We may update this Policy periodically. You are advised to and responsible for reviewing this Privacy Policy for any changes. Continued use of Metorial after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this End-User Privacy Policy or our privacy practices, contact:

Tobias Herber Kristein 3 4470 Enns Austria Email: [email protected]

11. Supervisory Authority

You have the right to lodge complaints with the Austrian Data Protection Authority:

Datenschutzbehörde Barichgasse 40-42 1030 Vienna Austria Website: https://www.dsb.gv.at

12. Disclaimer of Liability

To the maximum extent permitted by law, we disclaim all liability for unauthorized access, use, or disclosure of your information. Your use of our Services is at your own risk.

13. Relation to Metorial's "Privacy Policy"

This End-User Privacy Policy is a supplement to Metorial's main Privacy Policy.

In the event of any conflict between this Policy and the Metorial Privacy Policy, the provisions of the Metorial Privacy Policy shall prevail.