How to connect Re:amaze to Claude Code

1. 1. Enable Re:amaze in Metorial

   In your Metorial portal, enable the Re:amaze MCP server and sign in with the account that owns the data. Access stays governed by your team policies.

2. 2. Add the server over HTTP

   Add --scope user to use it in every project.

   Copy

   claude mcp add --transport http metorial <your-magic-mcp-url>

3. 3. Sign in

   Run /mcp, select Metorial and sign in to load Re:amaze tools.

• List Contact Notes: Retrieve all notes attached to a specific contact, including their canonical noteIdentifier values for updates and deletion.
• Create Conversation: Create a new support conversation with a subject, message body, customer info, and channel assignment.
• Update Conversation: Update an existing conversation's status, assignee, tags, channel, or custom fields.
• Create Staff Member: Create a new staff user account in your Re:amaze account.
• Create Article: Create a new knowledge base / FAQ article.
• List Satisfaction Ratings: Retrieve customer satisfaction ratings.
• List Response Templates: List and search pre-written response templates.
• List Articles: List and search knowledge base articles.
• Create Incident: Create a new status page incident with a title, initial status update, and optionally associate affected systems with their operational status.
• List Conversations: List and filter support conversations.
• Update Response Template: Update an existing response template's name, body content, or personal/shared setting.
• Create Contact: Create a new customer contact record with a name and either an email address or mobile phone number (E.164 format).
• Create Response Template: Create a new pre-written response template for staff to use when replying to conversations.
• List Contacts: Search and list customer contacts across the account.
• Update Article: Update an existing knowledge base article's title, body, status, or topic assignment.
• And 20 more on the Re:amaze MCP server page.

• Re:amaze tools appear as mcp__metorial__<tool>. Use that name in permission rules to allow or deny a tool.
• Run /mcp to see whether Metorial is connected and to sign in again.
• Claude Code warns when a tool result passes 10,000 tokens and caps it at 25,000 by default. Raise the cap with MAX_MCP_OUTPUT_TOKENS.
• Pre-approve trusted Re:amaze tools with allow rules in your settings so Claude Code stops asking each time.

claude mcp list shows "Needs authentication"

Run /mcp, select Metorial, and sign in. If sign-in keeps failing, choose Clear authentication in the same menu and sign in again.

A teammate sees "Pending approval"

Servers shared through a project .mcp.json need approval. Run claude in the project and approve Metorial when asked.

Large tool results are cut off

Claude Code limits MCP tool output to 25,000 tokens by default. Raise it with the MAX_MCP_OUTPUT_TOKENS environment variable.

Based on the Claude Code MCP documentation.