How to connect Re:amaze to ChatGPT

1. 1. Enable Re:amaze in Metorial

   In your Metorial portal, enable the Re:amaze MCP server and sign in with the account that owns the data. Access stays governed by your team policies.

2. 2. Add a custom MCP server

   On ChatGPT web, open Plugins, select +, then Add custom MCP server.

3. 3. Paste your Metorial MCP URL

   Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>), choose OAuth and accept the risk notice.

4. 4. Create and install the plugin

   Select Create as a plugin, install it and sign in to load Re:amaze tools.

• List Contact Notes: Retrieve all notes attached to a specific contact, including their canonical noteIdentifier values for updates and deletion.
• Create Conversation: Create a new support conversation with a subject, message body, customer info, and channel assignment.
• Update Conversation: Update an existing conversation's status, assignee, tags, channel, or custom fields.
• Create Staff Member: Create a new staff user account in your Re:amaze account.
• Create Article: Create a new knowledge base / FAQ article.
• List Satisfaction Ratings: Retrieve customer satisfaction ratings.
• List Response Templates: List and search pre-written response templates.
• List Articles: List and search knowledge base articles.
• Create Incident: Create a new status page incident with a title, initial status update, and optionally associate affected systems with their operational status.
• List Conversations: List and filter support conversations.
• Update Response Template: Update an existing response template's name, body content, or personal/shared setting.
• Create Contact: Create a new customer contact record with a name and either an email address or mobile phone number (E.164 format).
• Create Response Template: Create a new pre-written response template for staff to use when replying to conversations.
• List Contacts: Search and list customer contacts across the account.
• Update Article: Update an existing knowledge base article's title, body, status, or topic assignment.
• And 20 more on the Re:amaze MCP server page.

• Type @ and pick the plugin. The selection applies to that message only, so @mention it again when a follow-up needs fresh Re:amaze data.
• For write actions, ChatGPT may ask you to confirm first, depending on the app permissions and the action.
• Once published for a workspace, ChatGPT keeps a snapshot of the tool list. When your team adds Re:amaze tools in Metorial, an admin refreshes the actions in Workspace settings before they appear.
• You can use several apps in one prompt, for example read Re:amaze data and then create a ticket in another app.

Add custom MCP server is missing

Workspace policy controls it. On Enterprise and Edu, an admin grants the permission to create plugins with MCPs; ask them to enable it for you.

The plugin exists but no tools appear

Creating the plugin is not enough: install it from your plugins, then start a new conversation so ChatGPT loads its tools.

ChatGPT answers without using the tools

Pick the plugin with @ in the composer and name the action you want, for example "use Metorial to look up the latest ticket".

Based on the ChatGPT MCP documentation.