How to connect Re:amaze to Codex

1. 1. Enable Re:amaze in Metorial

   In your Metorial portal, enable the Re:amaze MCP server and sign in with the account that owns the data. Access stays governed by your team policies.

2. 2. Add the server and sign in

   The Codex CLI, IDE extension and ChatGPT desktop app share this config.

   Copy

   codex mcp add metorial --url <your-magic-mcp-url>
   codex mcp login metorial

3. 3. Check the connection

   Type /mcp in Codex to see Metorial and its Re:amaze tools.

• List Contact Notes: Retrieve all notes attached to a specific contact, including their canonical noteIdentifier values for updates and deletion.
• Create Conversation: Create a new support conversation with a subject, message body, customer info, and channel assignment.
• Update Conversation: Update an existing conversation's status, assignee, tags, channel, or custom fields.
• Create Staff Member: Create a new staff user account in your Re:amaze account.
• Create Article: Create a new knowledge base / FAQ article.
• List Satisfaction Ratings: Retrieve customer satisfaction ratings.
• List Response Templates: List and search pre-written response templates.
• List Articles: List and search knowledge base articles.
• Create Incident: Create a new status page incident with a title, initial status update, and optionally associate affected systems with their operational status.
• List Conversations: List and filter support conversations.
• Update Response Template: Update an existing response template's name, body content, or personal/shared setting.
• Create Contact: Create a new customer contact record with a name and either an email address or mobile phone number (E.164 format).
• Create Response Template: Create a new pre-written response template for staff to use when replying to conversations.
• List Contacts: Search and list customer contacts across the account.
• Update Article: Update an existing knowledge base article's title, body, status, or topic assignment.
• And 20 more on the Re:amaze MCP server page.

• Limit which Re:amaze tools Codex sees with enabled_tools and disabled_tools on the metorial server in config.toml.
• Set default_tools_approval_mode to auto, prompt, writes or approve. writes prompts only for tools that are not marked read-only.
• Type /mcp in the composer to see the connected servers.
• Override the approval behavior for a single Re:amaze tool with tools.<tool>.approval_mode.

Metorial is listed but tools are missing

Codex can connect without credentials and then see nothing. Run codex mcp login metorial to complete the OAuth sign-in.

Metorial times out at startup

Codex waits 10 seconds by default. Raise startup_timeout_sec under [mcp_servers.metorial] in ~/.codex/config.toml.

Long tool calls fail after a minute

The default tool timeout is 60 seconds. Raise tool_timeout_sec for the metorial server in config.toml.

Based on the Codex MCP documentation.