How to connect Re:amaze to Claude

1. 1. Enable Re:amaze in Metorial

   In your Metorial portal, enable the Re:amaze MCP server and sign in with the account that owns the data. Access stays governed by your team policies.

2. 2. Add a custom connector

   Open Customize, then Connectors. Select Add, then Custom, then Web.

3. 3. Paste your Metorial MCP URL

   Name it Metorial, paste your Magic MCP URL (<your-magic-mcp-url>) and continue.

4. 4. Sign in

   Select Add and sign in to load Re:amaze tools.

• List Contact Notes: Retrieve all notes attached to a specific contact, including their canonical noteIdentifier values for updates and deletion.
• Create Conversation: Create a new support conversation with a subject, message body, customer info, and channel assignment.
• Update Conversation: Update an existing conversation's status, assignee, tags, channel, or custom fields.
• Create Staff Member: Create a new staff user account in your Re:amaze account.
• Create Article: Create a new knowledge base / FAQ article.
• List Satisfaction Ratings: Retrieve customer satisfaction ratings.
• List Response Templates: List and search pre-written response templates.
• List Articles: List and search knowledge base articles.
• Create Incident: Create a new status page incident with a title, initial status update, and optionally associate affected systems with their operational status.
• List Conversations: List and filter support conversations.
• Update Response Template: Update an existing response template's name, body content, or personal/shared setting.
• Create Contact: Create a new customer contact record with a name and either an email address or mobile phone number (E.164 format).
• Create Response Template: Create a new pre-written response template for staff to use when replying to conversations.
• List Contacts: Search and list customer contacts across the account.
• Update Article: Update an existing knowledge base article's title, body, status, or topic assignment.
• And 20 more on the Re:amaze MCP server page.

• Turn Metorial on for a conversation with the + button, then Connectors; each connector has its own toggle.
• Claude asks before it runs a Re:amaze tool. Choose Allow always only for tools you trust to run unsupervised.
• Use the Search and tools menu to switch off tools you do not need in the current conversation.
• Remove the connector from Customize, then Connectors. Team and Enterprise owners can do this for the whole organization.

Members on a Team or Enterprise plan cannot add the connector

On Team and Enterprise plans an Owner adds custom connectors in Organization settings, then Connectors. Members then connect it with their own account.

The Free plan only allows one custom connector

One is enough: your Metorial URL carries every app your team approves, so you never need a second connector.

Tools do not show up in a chat

Connectors are switched on per conversation. Open the + menu in the chat, choose Connectors, and turn Metorial on.

Based on the Claude MCP documentation.